Customer Transformation Lead

vor 2 Wochen

Sydney, Österreich Safetyculture Vollzeit

To help solve the challenges faced in an increasingly distributed workforce.Sales and customer successFull-timeHybrid | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.The world's largest checklist app — and that's just the beginning. As millions of inspections flowed into our platform one thing emerged: safety and quality share a relationship. Small but rapid changes in individual acts, repeated consistently are transformative. For safety, for quality, for efficiency. Our platform now includes sensors, issue reports, data capture, analytics, risk mitigation and mobile training.About the roleSafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day. Our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.As we continue to grow, an exciting opportunity has arisen for a Customer Transformation role.What you'll be responsible forAdvocate for customers by providing feedback to internal teams on how to better meet customer needs.Adoption and Success Management: Support customers gain value from the product/service, including check-ins, training, addressing blockers to adoption, and providing best practice advice.Relationship Building: Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.Skills you'll needWorks with others by being open, clear in communication and listening to achieve goals.Learning agility: Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities.Problem solving: Identifies problems and develops logical solutions that address the problems.
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