Assistant Director
vor 1 Monat
Assistant Director - Telephony Project CoordinatorFederal government opportunity based in Mascot, Sydney6 month initial contract with view to further extension$ - $ per day + Super Our Federal Government Client enhances Australian agricultural industries and trade, and manages the threat of biosecurity risks to Australia.
The roleThe Client Contact Group (CCG) is the central contact point for external clients to the department.
The team responds to a diverse range of phone and email enquiries and accesses information about a broad range of topics to provide assistance to external clients.
CCG are looking for an Assistant Director to project manage the delivery and change implementation of a new telephony contact centre platform.
Responsibilities will include but are not limited to:Contribute to the identification and assessment of national call centre functionality to meet current and future business needsUndertake strategic planning to meet business objectives in line with sound decision makingEngage and collaborate with internal and external stakeholders to identify opportunities, achieve outcomes, and facilitate cooperationEffectively manage competing priorities including delivering on complex project outcomesLead the development of system processes and guidance support materialsLead and champion change management and support stakeholders in transition and implementation of a new platformPrepare reports, briefing papers, and discussion papersSupport the Directors to provide advice to the division's executive team on project deliverables.Experience and capabilities required:Experience in leading, managing and supporting staff to work collaboratively in a challenging, complex and fast paced national call centre environmentKnowledge or an understanding of the department's role in delivering national biosecurity operationsExperience in implementing change and managing ambiguity in the workplaceExperience in IT project coordination and delivering sound outcomes for an operational businessHigh level writing skills with demonstrated experience delivering a range of written products including briefings for senior executives, minutes, policy documents and technical documentsExcellent stakeholder relationship skills and ability to work collaboratively and effectively as part of a team and with a broad range of stakeholders/ facilitate and support a positive team environment and create a dynamic, flexible and collegiate workplace.Excellent analytical, logical thinking and problem-solving skills.To Apply:To be eligible it is essential that applicants hold Australian Citizenship and have the ability to obtain and maintain a national police check and Baseline security clearance.
If you are interested in this role, please do APPLY NOW with your resume and cover letter in MS Word format or call Karen on 0 7 for more informationApplicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
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Assistant Director - Telephony Project Coordinator #J-18808-Ljbffr
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