Senior Project Officer

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We're focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research. It's all part of the way we partner with the community to help every individual lead a healthy life.
About the role: The Senior Project Officer will lead and contribute to the key projects and functions of the Safety branch. As a member of the Patient Safety and Experience Team, you will work with the Manager, (Patient Safety and experience) to support and coordinate the Sentinel Event Program. The role will be a member of a team responsible for the development of systems and processes to improve the use of sentinel events notified to Safer Care Victoria to drive quality and safety improvements at a service and system level.
The Senior Project Officer will also work with the broader Patient Safety and experience team to develop and implement the patient safety and experience program within SCV. This will include supporting incident investigation, response and training processes to ensure learnings translate into safer health care for all Victorians.
The Senior Project Officer will work with key staff, including Academy members, and ensure a systematic approach to reviewing serious events and systems of care, ensuring that resulting recommendations are appropriate, have suitable measures of success and will result in robust and effective improvements to the Victorian healthcare systems.
The Senior Project Officer will also contribute to the development of broader SCV quality and safety program initiatives and assist in coordinating responses to emerging patient experience and outcome issues. The successful candidate will work on key improvement projects as well as support a range of professional leadership activities.
About us: At the Victorian Department of Health, we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
How you'll make a difference: Suitable applicants will be able to demonstrate: Knowledge and Skills Continuous Improvement: Incorporates continuous and evidence-based improvement approaches to advance industry practice and model a culture of continuous learning, which values high levels of constructive feedback and exposure to new experiences.Project Management: Consults, liaises with and influences key stakeholders; produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified; monitors performance against objectives and manages project risks and issues; ensures project objectives are met.Systems Thinking: Diagnoses trends, obstacles, and opportunities in the internal and external environment; understands the linkages between natural systems and communities to inform policy; conceptualises and defines the systems working within the organisation.Relationship Building: Establishes and maintains relationships with people at all levels; promotes harmony and consensus through diplomatic handling of disagreements; forges useful partnerships with people across business areas, functions, and organisations; builds trust through consistent actions, values, and communication; minimises surprises.Verbal Communication: Well-developed interpersonal skills, including the ability to express opinions, information and key points clearly and concisely via effective verbal and written communication.Written Communication: Demonstrated ability to prepare complex briefs, letters, emails and reports using clear, concise and grammatically correct language; edits written communications to ensure they contain the information necessary to achieve their purpose and meet audience needs; ensures appropriate style and formats are used.Personal Qualities Initiative and Accountability: Proactive and self-starting; seizes opportunities and acts upon them; takes responsibility for own actions.Conceptual and Analytical Ability: Deals with concepts and complexity comfortably; uses analytical and conceptual skills to reason through problems; has creative ideas and can project how these can link to innovations.Teamwork: Cooperates and works well with others in the pursuit of team goals; collaborates and shares information; shows consideration, concern and respect for others' feelings and ideas; accommodates and works well with the different working styles of others; encourages resolution of conflict within the group.Qualifications and Specialist Expertise Qualification - A tertiary qualification in fields related to health administration, medicine, nursing, midwifery, paramedicine, pharmacy or allied health is desirable.Specialist Expertise - Experience conducting and facilitating adverse event reviews is highly desirable.Subject matter expertise in one or all of the following adverse event review methodologies – Root Causes analysis, AcciMap, London Protocol is required.Practical knowledge of the Victorian Sentinel event program and the sentinel event portal is highly desirable.Application of quality improvement methodologies is desirable (certified improvement coach or equivalent highly regarded).Previous experience working in the health sector is required.An understanding of the concepts of safety and quality within the health care sector would be expected.Experience using theming and analysing adverse event data to drive improvement would be highly desirable.Human factors and socio-technical knowledge and skills is highly desirable.What we offer: The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.A strong commitment to work-life balance, including a diverse array of flexible working arrangements.How to apply: Applications should include a resume and a cover letter. Click the 'Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds.

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