Lead Management Support Officer

vor 1 Monat


Melbourne, Österreich The Royal Australian College Of General... Vollzeit

Member ExperienceMarketing & CommercialSydneyFull Time, Permanent Salary: $89,152 p.a FTE base plus 14% SuperFull time, permanent opportunity, Sydney locationAdditional leave over Christmas Period and well-being daysDiverse role in a supportive environmentAbout the RACGPThe Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote Australia. For more than 60 years, we've supported the backbone of Australia's health system by setting the standards for education and practice and advocating for better health and wellbeing for all Australians.We foster the future of general practice through our profession-led, community-based training model for the Australian General Practice Training Program and other training pathways. We train GPs to deliver quality, whole-person care to patients across Australia, support their ongoing professional development and provide a point of connection for GPs serving communities in every corner of the country.We're committed to diversity and social inclusion and encourage applications from people who identify as Aboriginal and/or Torres Strait Islander, people with disability and people from culturally diverse backgrounds. If you require any support or adjustments to participate in any stage of our recruitment process, please let us know in your application.About youAs our Lead Management Support Officer, you'll have a strong customer mindset and a positive, can-do attitude. A passionate team player, you can also work autonomously and enjoy meeting new people and helping others. Working closely with other lead support officers and other internal stakeholders, you'll possess the following:Customer service experienceExcellent communication and interpersonal skillsHigh attention to detail and ability to complete multiple tasks simultaneouslyThe ability to pick up new and custom IT systems quicklyProficiency in Microsoft Office and Zoom webinarEvent coordination experience (highly desirable)About the opportunityReporting to the National Manager Marketing GP Training, you'll support the delivery of the marketing and engagement functions for colleges GP training programs. You'll provide direct support to the regional campaign lead team and be a key point of contact for medical students and doctors interested in a career in general practice. Some other responsibilities include:Providing a high level of customer service in responding to enquiries in a timely manner, offering accurate guidance and assistance to prospective applicantsWorking closely with other teams in the triage and timely follow-up of prospective applicant queries and applicationsMaintaining the college's Customer Relationship Management (CRM) contact databaseProviding administrative support to the regional campaign lead team such as collating reports, booking travel, updating records, etc.Attending promotional events and activitiesAssisting in the preparation of events and other activities such as booking webinars, managing RSVPs, arranging catering, booking couriers, collating collateral, etc.The Benefits14% superannuationAdditional leave over the Christmas and New Year period17.5% annual leave loading for EBA employeesHybrid working arrangementsTo applyWe will commence the recruitment process as applications are received, and this may be finalized prior to the closing date.Pre-employment screening will be completed, which can include references, working rights and/or a National Police Check, prior to an offer being made to the preferred candidate.For a copy of the position description, visit here.RACGP internal applicants, please notify your current manager of your application for any internal RACGP opportunities.We respectfully will not be accepting any applications from recruitment agencies for this role.Applications close: 25th October 2024"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant"The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.
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