Intake Officer
vor 8 Stunden
Intake Officer - Home CareOur team is searching for an Intake Officer - Home Care who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients in Sydney.Who we are:As a proud not-for-profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community.
Our focus is on giving back to older adults by fostering communities of belonging.
Our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.The position:The Intake Officer - Home Care plays a crucial role in growing the home care business by nurturing and converting leads into clients.
They engage with potential clients both over the phone and in face-to-face meetings, working to understand their needs and demonstrate how our services can improve their lives.Key Duties & Responsibilities:Provide expert advice and support to prospective clients throughout the decision-making process.Engage with potential clients through phone calls, emails, and face-to-face meetings.Actively seek new referrals to the Home Care Package program.Nurture warm leads across all Respect Homecare locations.Develop and maintain strong relationships with referral sources.Maintain accurate records of lead interactions and client acquisition activities.Monitor and maintain referrals through the My Aged Care portal.Identify and pursue new business opportunities.Maintain an advanced understanding of client fees and charges.Coordinate the administration process.Other duties as assigned.RequirementsEssential:Demonstrated successful sales and marketing experience/skills.Demonstrated ability in the application of advanced administrative procedures.Ability to work remotely.Ability to understand basic analysis techniques.Advanced word processing operation skills.Demonstrated understanding of continuous quality improvement principles.Demonstrated ability to undertake work of a confidential nature.A current driver's license without restriction.Current National Police Certificate (or ability to acquire).To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.BenefitsCompetitive salary and entitlements.Pay incentives including not-for-profit salary packaging.Meaningful work in a purpose-driven organisation.A healthy and positive workplace culture.Learning, development, and growth opportunities.Discounted private health insurance.Our purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.Our Values:Respect: Treat all people with fairness and dignity.Care: Look after and protect the elderly, and each other.Teamwork: Encourage, cooperate, and build trust.Courage: Do the right thing, even when it's difficult.Integrity: Be open, honest, and trustworthy.Innovation: Think differently to solve problems.Excellence: Drive quality to continuously improve.Seniority levelEntry levelEmployment typeFull-timeJob functionHealth Care ProviderIndustriesIT Services and IT Consulting
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