Salesforce, Inc. | Director, Llm Operations

vor 2 Wochen

Central Coast, Österreich Tideri Jobbörse Vollzeit

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
As the Director of LLM Ops for the Digital Customer Success AI Team, you will be accountable for developing, implementing and strategizing how the DCS AI team evaluates generative response accuracy, and drive improvement efforts across multiple teams, organizations and technologies including content and data improvement, RAG and LLM Model Improvements, and new technologies for evaluating Generative AI Responses.
This role will manage a team of program managers who are accountable for different aspects of the designed strategy.
The Director of LLM Ops will also be expected to represent the team's work in monthly and quarterly business reviews against strategic KPIs and organizational business outcomes.
In addition, this role is expected to manage roadmaps, intake, and prioritization of initiatives and programs designed to increase Generative AI answer accuracy and quality within Salesforce's customer facing Generative AI solutions.
Your Impact
Lead a team of high performing Program Managers with the goal of increasing Generative AI answer quality.
Develop and implement testing and evaluation strategies across multiple teams and organization.
Influence the testing and evaluations framework for all of Salesforce Customer Success Group and other stakeholder organizations.
Maintain and enhance production relationships and influence team roadmaps where needed.
Maintain and develop an Evaluations Roadmap including schedule of resources and delivery, and project prioritization against available capacity.
Support and enhance the evaluation framework and model for both proactive model testing and improvements, as well as reactive customer session evaluations.
Build and support data storytelling motions that help provide clarity to the Evaluations Program and its impact on Salesforce business outcomes.
Required Skills
Proven experience with Generative AI Technology and an understanding of Generative AI functionality principles.
Proven experience with program or product management functions.
Proven experience leading a high performing team and delivering business outcomes.
Executive presence, and experience telling highly complex technology and data stories to a wide range of audiences at different technical levels.
Preferred: Experience and knowledge of Data Cloud or Data Grounding for Generative AI.
Preferred: Experience managing content repositories or knowledge bases.
Preferred: Experience in Prompt Engineering and Implementation.
Our Investment In You:
World-class enablement and on-demand training - check out Trailhead.com for a sneak peek
Exposure to executive thought leaders with a passion for living our values.
Clear path to promotion with accelerated leadership development programs.
Weekly 1:1 coaching with your leadership.
Fast Ramp mentorship program.
Week-long product bootcamp.
Sandler Sales Training.
#J-18808-Ljbffr

  • Salesforce, Inc. | Director

    vor 1 Woche

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Salesforce.com Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Director, LLM Operations - Generative AI page is loadedDirector, LLM Operations - Generative AI Apply remote type Office - Flexible...

  • Salesforce, Inc. | Director

    vor 2 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the...

  • Director - Llm Operations

    vor 4 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Director - LLM Operations About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Salesforce, Inc. | Regional Sales Director

    vor 2 Wochen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Regional Sales Director - Tableau Apply remote type Office - Based locations Australia - Melbourne Australia - Sydney time type Full time posted on Posted Yesterday job requisition id JR273293 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About Salesforce...

  • Consumption Lead

    vor 3 Wochen

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    We're looking for a strategic growth-focused Consumption Lead to retain, grow, and enable MuleSoft's largest customers to fully apply the MuleSoft Anypoint Platform to achieve their business outcomes.As a Consumption Lead, you will report to the Senior Director of Consumption, which sits under MuleSoft Solution Engineering.You will be responsible for setting...

  • Enterprise Account Executive

    vor 2 Wochen

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Enterprise Account Executive - Service CloudApply remote type Office - Flexible locations Australia - Sydney Australia - Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 14, 2024 (13 days left to apply) job requisition id JR267519To get the best candidate experience, please consider applying for a maximum of 3...

  • Account Executive Marketing Cloud

    vor 2 Monaten

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Account Executive Marketing Cloud Apply Remote Type: Office - Based Locations: Australia - Sydney, Australia - Melbourne Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: JR265518 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About...

  • Account Executive

    vor 2 Monaten

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    What's in it for you?Salesforce sellers have the opportunity to be relevant to every CEO, selling the best products in market.Our employees get best-in-class onboarding & training, an excellent commission plan, and outstanding support from pre-sales, specialist salespeople, marketing, lead generation, sales programs and more.Unmatchable benefits include a...

  • Account Executive

    vor 1 Monat

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Account Executive - Service Cloud (Commercial)remote type: Office - Flexiblelocations: Australia - Sydney, Australia - Melbourne, Australia - Brisbanetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: November 30, 2024 (19 days left to apply)job requisition id: JR267515To get the best candidate experience, please consider applying...

  • Customer Success Manager

    vor 4 Wochen

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Customer Success Manager - Public SectorAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and...

  • Associate - Private Equity Practice

    vor 1 Monat

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.Our Global Private Equity & VC Practice is transforming the way private equity firms create value for investors and their portfolio companies and transforming/scaling how Salesforce accelerates its growth by specializing in this...

  • Customer Success Manager

    vor 3 Wochen

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Who We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...

  • Tableau Account Executive

    vor 2 Wochen

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Tableau Account Executive - Public SectorApply remote type Office - Based locations Australia - Melbourne Australia - Sydney time type Full time posted on Posted Yesterday job requisition id JR267324To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About...

  • Prime Named Account Executive

    vor 2 Monaten

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    About the TeamWe are the social impact center of Salesforce.We believe the purpose of business should be to improve the state of the world.We provide access to powerful technology that empowers changemakers to build a better world.We are a unique business unit dedicated to creating solutions for nonprofit, educational, and philanthropic organizations so they...

  • Commercial Account Executive

    vor 1 Monat

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Local: Belo Horizonte or GoianiaAbout SalesforceFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM).Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way.We harness technologies that...

  • Named Account Executive

    vor 1 Monat

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Local: Paraná or Santa CatarinaAbout SalesforceFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM).Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way.We harness technologies that...

  • Commercial Account Executive

    vor 4 Wochen

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Local: Belo Horizonte or GoianiaAbout SalesforceFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM).Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way.We harness technologies that...

  • Enterprise Account Executive

    vor 2 Monaten

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Who is Salesforce?We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...

  • Salesforce, Inc. | Business Strategy Director: Travel, Transportation And Hospitality | Australia

    vor 1 Woche

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    The Business Strategy Director will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements.Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, program success metrics and an...

  • Enterprise Account Executive Marketing Cloud

    vor 2 Monaten

    Central Coast, Österreich Salesforce, Inc. Vollzeit

    Enterprise Account Executive Marketing CloudApplyRemote Type: Office - FlexibleLocations: Australia - Sydney, Australia - MelbourneTime Type: Full timePosted on: Posted YesterdayJob Requisition ID: JR267570To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About...