It Support Officer

vor 1 Woche

Perth, Österreich Family Doctor Pty Ltd Vollzeit

Position Overview:We are transitioning IT in-house and are looking for team members to join us in answering help desk tickets, improving our IT services to our network of over 100 practice locations, and finding real solutions to end-user issues.
As an IT Support Officer, you will predominantly work with level 1 and 2 tickets, and you will also assist with level 3 tickets with support from colleagues.
The role is based out of Drovers Medical Centre, Wanneroo WA.
This position focuses on troubleshooting IT issues, assisting with the implementation of new systems, and providing strong internal customer service.
The position requires after-hours support and travel to clinics as needed.
Key Responsibilities: Technical Support Across Levels 1, 2, and 3Network & Infrastructure SupportSystem Implementations & UpgradesOn-site and After-Hours SupportTechnical Expertise:Strong understanding of networking, infrastructure management, and troubleshooting across multiple platforms.Familiarity with medical IT systems (e.g., Medical Director) and health-related technologies.Knowledge of server environments (Windows Server, Linux), virtualization (VMware, Hyper-V), and cloud technologies (Azure, AWS).Problem-Solving:Ability to diagnose and resolve a wide range of IT issues from Level 1 through Level 3.Proactive approach to identifying and mitigating IT risks before they impact clinic operations.Ability to improve the performance of clinic teams through optimized IT and Best Practice Software usage.Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical staff.Strong interpersonal skills, with the ability to work closely with clinic staff and other IT team members.Flexibility & Adaptability:Willingness to work after hours and travel between clinic locations as required.Ability to work independently and take ownership of tasks in a dynamic, growing environment.Required Qualifications & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field.5+ years of experience in IT support, with experience across Levels 1, 2, and 3 support.Experience with 3CX phone systems and Best Practice Software is highly desirable.Industry certifications such as CompTIA Network+, CCNA, MCSA, or equivalent are highly desirable.Proven experience with remote and on-site technical support, including after-hours availability.Valid driver's license and the ability to travel to various clinic locations.This position ensures a high level of IT support across multiple clinics, offering advanced technical expertise in 3CX phone systems, Best Practice Software, and comprehensive documentation to meet accreditation standards.
Job ClassificationPlease complete the form below to apply for this position #J-18808-Ljbffr

  • It Support Officer

    vor 2 Wochen

    Perth, Österreich Family Doctor Pty Ltd Vollzeit

    Position Overview:We are transitioning IT in-house and are looking for team members to join us in answering help desk tickets, improving our IT services to our network of over 100 practice locations, and finding real solutions to end-user issues.As an IT Support Officer, you will predominantly work with level 1 and 2 tickets, and you will also assist with...

  • It Support Officer

    vor 4 Wochen

    Perth, Österreich noCRM.io Vollzeit

    GPA Engineering is a highly experienced, multidisciplinary engineering and management firm delivering engineering, procurement and construction management services for over 30 years.We develop, engineer and implement industrial scale projects across the oil & gas, defence, water treatment & distribution, mining & minerals, power generation & distribution,...

  • It Support Officer

    vor 4 Wochen

    Perth, Österreich Gpa Engineering Vollzeit

    GPA Engineering is a highly experienced, multidisciplinary engineering and management firm delivering engineering, procurement and construction management services for over 30 years.We develop, engineer and implement industrial scale projects across the oil & gas, defence, water treatment & distribution, mining & minerals, power generation & distribution,...

  • Gpa Engineering | It Support Officer

    vor 4 Wochen

    Perth, Österreich Tideri Jobbörse Vollzeit

    GPA Engineering is a highly experienced, multidisciplinary engineering and management firm delivering engineering, procurement and construction management services for over 30 years.We develop, engineer and implement industrial scale projects across the oil & gas, defence, water treatment & distribution, mining & minerals, power generation & distribution,...

  • It Support

    vor 2 Monaten

    Perth, Österreich Mountain Warehouse Ltd Vollzeit

    Head office - Christchurch, New Zealand, PerthVacancy title: IT Support - Australia Ref 36757Department: Information TechnologyLocation: Head office - Christchurch, New Zealand, PerthEmployment type: Fixed term contractClosing date: 12/12/2024Brand: Mountain WarehouseHours: 37.5Overview We are looking for an IT Support professional to join our established IT...

  • Head Of Discipline

    vor 3 Wochen

    Perth, Österreich This Is An It Support Group Vollzeit

    Head of Discipline - Perth - This is an IT Support GroupThis is an IT support group in Perth.Posted 1 week agoFull timeDescriptionHead of Discipline - Piping & MechanicalWe are recruiting for a permanent role based in Perth CBD, available on a full-time or part-time (job share) basis.As Head of Discipline - Piping & Mechanical, you will lead an established...

  • Head Of Discipline

    vor 3 Wochen

    Perth, Österreich This Is An It Support Group Vollzeit

    Head of Discipline - Perth - This is an IT Support GroupThis is an IT support group in Perth.Posted 1 week agoFull timeDescriptionHead of Discipline - Piping & Mechanical We are recruiting for a permanent role based in Perth CBD, available on a full-time or part-time (job share) basis.As Head of Discipline - Piping & Mechanical, you will lead an established...

  • Family Doctor Pty Ltd | It Support Officer

    vor 1 Woche

    Perth, Österreich Tideri Jobbörse Vollzeit

    Position Overview:We are transitioning IT in-house and are looking for team members to join us in answering help desk tickets, improving our IT services to our network of over 100 practice locations, and finding real solutions to end-user issues.As an IT Support Officer, you will predominantly work with level 1 and 2 tickets, and you will also assist with...

  • Senior It Support Analyst

    vor 2 Monaten

    Perth, Österreich Tideri Jobbörse Vollzeit

    Help Desk & IT Support (Information & Communication Technology) Full time Job Title: Senior IT Support AnalystLocation: PerthJob Type: Contract (6 months with possibility of extension) Experience: Minimum 5 years in a similar role We are seeking a Senior IT Support Analyst to join our client's dynamic IT team for a 6-month contract position, with the...

  • It Desktop Support Engineer

    vor 2 Monaten

    Perth, Österreich Tideri Jobbörse Vollzeit

    Company Description Join the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...

  • It Desktop Support Engineer

    vor 1 Monat

    Perth, Österreich Tsa Group Vollzeit

    Company DescriptionJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with...

  • It Desktop Support Engineer

    vor 3 Monaten

    Perth, Österreich Tideri Jobbörse Vollzeit

    Company Description Join the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...

  • End User Computing

    vor 3 Wochen

    Perth, Österreich Zone It Solutions Vollzeit

    We are currently seeking an experienced and motivated End User Computing (EUC) Desktop Support Consultant. You will be responsible for providing technical support and assistance to end users in a fast-paced environment.Key Responsibilities:Provide technical support and assistance to end users.Diagnose and resolve hardware and software issues.Utilize remote...

  • Senior It Consultant

    vor 1 Monat

    Perth, Österreich Transparency It Consulting Vollzeit

    A lot of MSP roles are multi-hatted.You know, the boss wants you to wear the sales hat and the account management hat and the solutions design hat and the projects hat and the support hat and the team lead hat, because the company isn't big enough or properly structured to have different people in different roles.Not this one.This is a senior technical role...

  • Project Engineer

    vor 3 Wochen

    Perth, Österreich Inspired It Vollzeit

    Networks & Systems Administration (Information & Communication Technology)Full timeAre you an experienced Project Engineer with proven experience in scoping and delivering IT projects to a high standard, with excellent communication skills?Are you a self-starter with high energy and excellent problem-solving skills?If so, we want you to join our team at...

  • It End User Support Specialist

    vor 1 Monat

    Perth, Österreich Epiroc Group Vollzeit

    Epiroc is now hiring a IT End User Support Specialist based in Perth. This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:Desk Side Support: The local support for the end users. You are performing all tasks that cannot be managed remotely or require in-depth technical knowledge, enabling purchase...

  • Project Support Officer

    vor 2 Monaten

    Perth, Österreich Western Power Vollzeit

    Project Support Officer Location: Perth Office - CBD, WA, AU18 Nov 2024Project Support Officer – Planning and Land Development We are seeking a Project Support Officer based at our Head Office in Perth CBD to facilitate the successful assessment of planning and development applications through a variety of administrative and support activities.This role...

  • Training Officer

    Vor 3 Tagen

    Perth, Österreich This Is An It Support Group Vollzeit

    Our OpportunityWork Location: Fortescue Training Centre 6-8 Bennett st East Perth - Fortescue's Perth office is located on the traditional lands of the Whadjuk people.Roster: Monday to FridayDuring this exciting time at Fortescue, with innovation projects changing the way we work, we are currently seeking a Training Officer with a customer service focus to...

  • It End User Support Specialist

    vor 1 Monat

    Perth, Österreich Epiroc Vollzeit

    Epiroc is now hiring a IT End User Support Specialist based in Perth. This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:Desk Side Support: The local support for the end users. You are performing all tasks that cannot be managed remotely or require in-depth technical knowledge, enable purchase...

  • It Support Specialist

    vor 3 Monaten

    Perth, Österreich Werfenlife Sa. Vollzeit

    Under the direction of the Technical Support Manager, implement the software of clinical applications in laboratories and hospitals, train Sales Representatives, service specialists, field service engineers, as well as customer end-users, customer IT groups, and LIS/HIS vendors.Assists Sales representatives as needed in establishing correct IT requirements...