Lake Macquarie City Council | Library And Galleries Customer Service Officer | Lake Macquarie
vor 1 Monat
Library and Galleries Customer Service Officer Temporary - Full Time
Are you passionate about connecting the community with library services, art, and culture?
Do you thrive on delivering exceptional customer service and working with the community to make a positive impact?
Join us as a Library and Galleries Customer Service Officer, a role that blends community and cultural engagement, and customer service
LET'S EXPLORE THE JOB
As a Library and Galleries Customer Service Officer, you will be integral to delivering exceptional community-focused services across our library and cultural facilities.
Primarily a front of house, library assistant equivalent role, you will work across our services, warmly welcome visitors, manage inquiries, and be a driver to boost exposure and visitors, through contemporary and progressive culturally based programming and events.
As a versatile team member, you will ensure seamless service delivery across both library and cultural programs, fostering enriching experiences for the community.
This role also involves leveraging technology, such as Spydus 10 library management software, to select resources tailored to individual client needs.
You will help ensure accessibility by offering adaptive technologies and guiding clients in using our collections, services, and facilities.
Your work will bridge library services and cultural engagement, creating meaningful connections within the community.
Conditions of Employment include:
Flexibility to work weekends, evenings, and school holiday periods is essential, as is the ability to adapt to varied tasks and locations.
The role involves occasional travel and visits to external sites/depots, the requirement to undertake customer facing duties as required and a rotating roster between Monday through to Sunday; 8.00am to 9.00pm.
A Working with Children's Check for paid employment and a current Driver's License is essential for this position.
LET'S HEAR ABOUT YOU
We are looking for a dynamic, proactive, and approachable individual with a passion for community service.
Your ability to deliver exceptional customer service in libraries and galleries will be crucial.
Strong communication skills and the ability to handle diverse situations with professionalism and empathy are key to success in this role.
Your tech-savviness, including familiarity with library and event management software, will help you navigate both library and cultural programs seamlessly.
The ideal candidate will hold a Certificate III (or equivalent) in Arts Administration, Library & Information Studies, or a related field, and have demonstrated experience in delivering community-focused programs.
By joining our team, you will play a key role in connecting the community with library services, cultural experiences, and programs that enrich lives.
Apply today to make a meaningful impact in this unique and rewarding role
LET'S REVEAL THE PERKS
Competitive salary commencing from $69,480 per annum plus industry-leading 12 per cent superannuation Temporary 12-month Contract Full-time 35 hours per week Be mentored and work closely with Leaders and peers in a supportive, empowering, innovative, and collaborative work environment We value your health and wellbeing and offer generous discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program Along with many other perks that come from choosing Lake Mac
CHOOSE THE LAKE MAC WAY
We know it is our people that will shape the future of our city.
That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative, and bold.
When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better.
We're proud of our city and the work we do, and we know you will be too.
We celebrate diversity and are committed to creating an inclusive workforce.
We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community.
We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees, and people with disability.
We understand the skills and attributes veterans can bring to our Council.
LET'S START
If this job sounds like you, we would love to hear from you
Get your application in by midnight, Sunday 8 December 2024 Interviews will be held Wednesday 11 December 2024 If you need assistance with submitting your application, please contact Blair Stevenson, Talent Acquisition Advisor, at 4069 0083 or via email at We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
To view the capability Framework – Role Profile relevant to this role, please click here.
To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
Please note that as part of Lake Macquarie City Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment.
Lake Macquarie City Council
126-138 Main Road, Speers Point, NSW 2284
Box 1906, Hunter Region Mail Centre, NSW 2310
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