Technical Services Engineer
vor 24 Stunden
Technical Services Engineer About the role We are seeking an experienced Technical Services Engineer for a key technical role to maintain and develop our clients' on-premises infrastructure and applications.
You will be supporting unique defence applications for multiple customers in order to maintain the availability and security of their service.
Responsibilities and Accountabilities: Maintain, monitor and alert services within the on-premise infrastructure and provide technical guidance during new technologies initiatives.Work within a team as an established systems/product/security specialist to support end users.Follow established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.Recognize opportunities to improve performance against Service Level.
Act as a point of escalation for other team members to resolve service delivery issues.Work within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.Take ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (new and known), Escalates or gains support where appropriate.Proactively analyse trends and reports on information (e.g.
on performance service levels) in a timely manner to resolve problems, maintain and enhance service.Understand the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service.
Recognizes and reports opportunities for additional business.Requirements and Experience: Strong knowledge and experience in Windows Server environments, including installation, configuration, maintenance, and troubleshooting of Windows Server Operating systems.Experience in Active Directory, Group Policy, DHCP, DNS, Windows Update Services, and TCP/IP.Experience in virtualisation technologies, dependencies, and corresponding management tools such as Hyper-V, Switch Embedded Teaming, Failover Cluster Manager, and SC-VMM.Experience in load balancing technologies such as Kemp.Experience in Storage Management such as SAN/NAS and RAID configurations.Experience of Backup and disaster recovery methodologies using tools such as NetBackup.Hold a level of working knowledge for PowerShell to automate administrative tasks and processes.Holds an understanding of hardware management including Installation, configuration, and maintenance of physical servers, server racks, cabling, and local power management.Experience in Defence or Government highly desirable.AGSVA Security Clearance essential.Soft Skills: Problem Solving: Analytical and troubleshooting skills to diagnose and resolve complex technical issues.Communication: Strong verbal and written communication skills.Collaboration: Strong interpersonal skills for working effectively within a local and geographically dispersed team.Time Management: Ability to triage and manage concurrent incidents and problem records.Adaptable and dynamic: Ability to demonstrate a level of adaptability in supporting a forever changing ICT landscape based on customer requirements.Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.
We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We put people first.
We believe in the power of diversity to drive innovation.We offer tailored career paths across our global organization to support your professional and personal growth.Our customers trust us.
We have an excellent reputation across the region and globally.Best in-class reward and recognition programs flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose.
In line with our diversity, equity, and inclusion strategy, we welcome applications from all qualified candidates.
If you don't tick every box in this job description, please don't rule yourself out.
We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes, so if this resonates with you, then please apply.
For Security Cleared Roles - PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance.
The role will or will likely involve access to controlled technology.
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