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Manager, Operations
vor 2 Wochen
Take hold of a monster opportunity and join our Member Operations team as a Manager - Operations. You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and development opportunities.Balance your work between in-person days at our purpose-built hubs and working from home.In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.About the role We're all about helping our members make the most of their money.
The Manager Operations supports the delivery of service within the Operations business unit for Australian Retirement Trust customers ensuring efficient and effective execution of administrative activities, in a streamlined, efficient, cost-effective manner, aligned to the Group's customer experience.
This role is responsible for management and delivery of assigned operational functions to agreed standards (SLAs/Mandates and quality).
The functional areas include Member Account Management, Payments and Retirement services.
This role is also responsible for the optimisation of resources through capacity planning, driving simplification, efficiency and automation to enable sustainable growth and scale, and by bringing high quality customer experiences to life through the leadership and management of a customer centric and outcome focused team.
Day to day, you'll: Lead and manage the delivery of allocated services and to achieve the agreed performance standards, having regard to required risk parameters, financial measures and customer experience.Ensure agreed quality standards and mandated service levels are communicated, monitored, and maintained.Support Leaders in a robust approach to workforce management that includes medium term forward planning.Lead the development and implementation of business improvement activities, balancing optimising scale and increasing efficiencies with maintaining a strong focus on positive member experience and quality governance and risk processes.Support a culture of innovation.Develop a high performing team and proactively play a pivotal leadership role to build strong teamwork and enhance people capability for current and future business needs through attracting, developing and retaining talent.
This will focus on recruitment, coaching, training & development, and succession planning.This role is a permanent opportunity.
About you It goes without saying you'll be a great communicator with top notch interpersonal skills.
We'll also expect you to pick up problems and come up with quick, creative ways to solve them.
It's quite likely you tick some of the following boxes too:
Relevant tertiary qualificationASFA100 or RG146 superannuation compliantDemonstrated experience in a management role within the Financial Services industry, ideally dealing with superannuation products and member and intermediary servicesStrong, demonstrated experience in the leadership of service operations teams including coaching people leaders to develop, support and contribute to team's successDemonstrated experience in leading and influencing teams to successfully achieve organisational objectives, deal with change, managing and delivering a range of competing prioritiesDemonstrated ability to facilitate outcomes through stakeholder management and relationshipsAbout us Our 2.3 million members trust us to take care of almost $300 billion in retirement savings.
And we help them take charge of their finances and face the future with confidence.
Our inclusive culture means you'll be valued and heard in a respectful workplace.
We've created an environment where you can be yourself and do amazing work.
It's that simple.
Apply online now Everyone is welcome to apply.
We value diverse thinking, cultures, perspectives, backgrounds, and abilities.
Awaken your career at Australian Retirement Trust and apply now.
Applications close Sunday, 26th January 2025. We don't want to leave you with a monstrous wait.
So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not.
Being fair and up-front is important to us – and recruitment is no different.
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