Flight Centre Travel Group | Travel Advisor
Vor 3 Tagen
To open up the world for those who want to see.
Customer service and support
Full-time
Office | Melbourne, VIC, Australia
Junior · A role for someone with some basic skills, good motivation and ability to learn.
Typically 1-2 years of experience is required.
Flight Centre Travel Group is one of the world's largest travel companies with over 12,000 employees - what we call 'Flighties'.
With global headquarters in Brisbane, Australia, we have company owned leisure and corporate travel businesses in over 20 countries including Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, Asia and the UAE.
Our corporate travel management brand FCM also boasts a network that extends to over 100 countries through company-owned businesses and independent licensees.
Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see.
Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family.
Our values are simple, powerful and they shape our behaviour across our entire network of brands and businesses.
We have a set of three core values (Ownership, Egalitarianism and Irreverence) that are lasting and unique to how we do things around here.
They guide what our people do and drive our organisation forward.
We support our people the FCTG way; with opportunities to help you thrive, connect, give, move and be rewarded.
Our people have access to a suite of tangible, curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
About the role Your one-of-a-kind new role: You will join a team comprised of Australia's most respected advisors and become a part of the country's largest network of Virtuoso agents – connecting you to the world's best luxury travel advisors, suppliers, and industry partners.
Every day is different and every itinerary is unique.
As a personal Travel Advisor, you will research, design, book and manage every little detail from start to finish, leaving no stone unturned, to ensure every trip is seamless for your luxury clientele.
Your one-of-a-kind experience: At Travel Associates, experience lies at the heart of everything we do.
As our newest Travel Advisor, you will combine your prior industry experience and personal travel expertise to deliver highly tailored itineraries and recommendations.
You will have:
Experience working as a travel consultant, including experience in leisure travel Prior experience working with GDS and sound knowledge of constructing airfares Ambition and confidence to operate your own business within a business – you will be focused on delivering exclusive benefits to every single client in order to build and maintain your own repeat and referral database, generated through our luxury and local marketing avenues Exceptional attention to detail and a true passion for ensuring every part of your client's trip is unforgettable Your one-of-a-kind benefits:
Guaranteed Earnings for your first six months – equivalent to annualised salary of $75,000 + super to provide financial security whilst you establish your own database of curated clientele Uncapped Earnings with a base wage + commissions - Currently annual average earnings of $110,000 OTE including super across the brand Luxury travel industry perks – There's no better way to recommend premium product than by having experienced it first-hand.
Get ready to be invited to try premium air, cruise and land product for yourself.
In this calendar year alone 40% of staff have taken an educational trip Quality time with clients - as a Travel Associates consultant we don't service a queue, we meet with our clients at a mutually agreed time in exquisitely designed business locations.
We learn about them and form lasting connections to create a travel partnership that is ongoing and repeated Autonomy, freedom and flexibility – You know how you work best and what it takes to be a success.
As a Travel Advisor for Travel Associates, you run your day and your client relationships to suit your own unique style.
Travel Associates are open to flexibility with work arrangements including part time and full time employment Surround yourself with the best in the business – Our people are at the top end of the industry.
They have admirable knowledge and a comprehensive repertoire of skill, with staff retention at 96% and an average tenure of 15 years in industry Travel Discounts – as a part of Flight Centre Travel Group, travel consultants are extended travel discounts including for family & friends.
Reward & Recognition – Sales incentives, and out of this world global recognition holidays.
What you'll be responsible for Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences.
Collect and analyze customer feedback to improve products, enhance the customer experience, and ensure continuous quality enhancement.
Complaints Resolution.
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences.
Skills you'll need Works with others by being open, clear in communication and listening to achieve goals.
Writes in a clear and structured format to convey information and ideas effectively to a target audience.
Problem solving.
Identifies problems and develops logical solutions that address the problems.
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