Operations Manager
Vor 7 Tagen
Operations Manager - The Good Grocer IGA SupermarketsAs we continue to grow and expand, we are excited to offer an outstanding opportunity for an Operations Manager to lead and oversee the daily operations of multiple Good Grocer IGA stores in Perth, WA.Reporting to the Director of Operations and working alongside our current Operations Manager, you will be responsible for driving and optimising the operational performance across a number of our stores, ensuring they run smoothly, efficiently, and profitably.
You'll collaborate with store management teams to develop and implement strategies that elevate customer satisfaction, streamline processes, and improve overall store performance and profitability.We're looking for more than just a retailer—we seek a passionate foodie with a 'can-do' attitude, someone who is ready to inspire and develop their teams.
You will embrace change and innovation, and work towards creating a market-leading offering that serves the community while delivering an exceptional shopping experience and fresh food offering for our customers.Ideally, you will have a demonstrated background in a senior retail management position, preferably within the independent supermarket sector, as well as exceptional people management skills with the ability to motivate, develop and manage a diverse team.This is a permanent full-time salaried position with incentive scheme.If this sounds like the right fit for you, we offer:Competitive salary with incentive scheme and 15% Team Member discountOpportunity to join a WA family based growing organisation in a senior leadership positionBe part of an innovative and growing company with excellent career advancement opportunitiesJob stability with a flexibility to provide for work life balanceGreat team cultureSkills requiredProven experience in senior retail management, ideally within the independent supermarket sectorStrong leadership and team management skills, with expertise in strategic and operational planningA passion for customer service and the ability to lead teams towards achieving organisational goals while maintaining high standardsSolid financial acumen, with experience managing profit margins, sales, budgets, and wagesExcellent problem-solving, negotiation, and analytical skillsExceptional communication abilities—both written and verbal—able to engage with a diverse range of individualsIT proficiency, including Microsoft Office, Smart Retail, and ABCISKey ResponsibilitiesOperational Excellence:Implement and maintain standardised operational procedures across all stores, monitoring performance in areas like inventory management, merchandising, and Team Member productivity.
Collaborate with Store Managers to identify challenges and optimise operations.Work with the finance team to develop and manage store budgets.
Analyse financial data, identify areas for improvement, and implement strategies to enhance profitability while controlling expenses.Customer Experience:Drive customer service initiatives to improve the shopping experience.
Address customer feedback and concerns quickly and work with the marketing team to strengthen customer engagement, loyalty and community involvement.Team Leadership and Development:Lead Store Managers and operational teams, providing training and development to enhance their skills.
Create robust development plans to build a strong talent pipeline and foster a positive, collaborative working environment.Inventory Management:Develop and enforce inventory control procedures to minimise losses and maintain accurate stock levels.
Collaborate with suppliers and the Group Buyer to optimise inventory turnover and prevent stock shortages.Compliance and Safety:Ensure compliance with all relevant regulations and safety protocols, maintaining a secure environment for customers, contractors, and Team Members.Established in 1986, The Good Grocer Group is a family-owned WA Company and a leader within the Independent Supermarket industry.
Owning and operating a number of retail stores across WA and home of The Good Grocer Brand our team care passionately about our customers, people and the communities within which we live and work.We are an equal opportunity employer.
Only people eligible to work in Australia need apply.For confidential enquiries or to learn more about the role, please contact Kate Wyatt at ******
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