Operations Manager
vor 1 Monat
We are the Australian operation of Stewart Title Limited, a leading provider of title insurance.
As one of the largest residential and commercial title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind.
Job Description Job Summary
An Operations Manager with our Operations Department in Sydney is responsible for managing the customer service department, development and annual review of strategic plans for Customer Service, Operations, Product Development and IT.
Job Responsibilities
Manage customer service department Co-ordinate IT and telephone Infrastructure Assist recruitment and training of Customer Service Staff Implement and maintain procedures to ensure Customer Service Department operates efficiently Develop and implement strategies to improve service delivery Development and annual review of strategic plans for Customer Service, Operations, Product Development and IT Co-ordinate marketing, publications and promotional items with the Manager Business Development & Marketing Director Report to General Manager on a monthly basis on all areas of responsibility Co-ordinate Product Development including STEPS, Website and any other Stewart systems Prepare, test, and audit the Business Continuity Plan, Pandemic Plan and Disaster Recovery Management of operational requirements for office space throughout Australia Participate & minute in Senior Management meetings reporting to Management team on areas of responsibility Correlate KPI data for BD, Underwriting and Claims Develop claims activity reports/graphs from claims payment data Review and manage the Operations and Customer Service manuals Other duties as required or assigned.
Qualifications
5+ years' experience in a progressively responsible management experience in business administration or related field Proven experience in management and leadership role.
Interpersonal skills combined with strong oral and written communication skills.
Ability to present and inspire at an executive level.
Strong interpersonal skills at all levels and types of clients and stakeholders.
Ability to build relationships and skillful in collaborating between interdepartmental personnel.
Strong analytical and problem-solving skills to plan, implement, and evaluate.
Ability to independently plan and prioritize multiple projects with attention to detail and work collaboratively across functional areas.
Ability to manage business processes and troubleshoot issues that may arise.
Attention to details and organizational skills to prioritize and multi-task.
Demonstrated ability and knowledge of various software packages, particularly Microsoft Excel, Word, PowerPoint.
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