Fire Service Plus | Service Manager | Shellharbour
vor 4 Wochen
Management (Construction)
Full time
Fire Service Plus is a leading provider of fire protection solutions and services in the North Sydney to Eden, Cooma, Canberra, Yass, Goulburn, Southern Highlands & everywhere in between.
With a strong commitment to safety and a focus on delivering high-quality fire protection systems, we have established ourselves as a trusted partner for our clients.
As we continue to grow our clientele, we are seeking a talented Service Manager to join our team and oversee the compliance and certification process for our clients.
Summary:
We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service across all departments.
The successful candidate will be responsible for managing a team of service technicians, ensuring that all customer enquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction.
Responsibilities:
Manage and lead a team of service technicians, providing guidance and support as needed Develop and implement service policies and procedures to ensure consistent and efficient service delivery Monitor customer feedback and implement strategies to improve customer satisfaction Collaborate with other departments to ensure seamless service delivery across the organisation Manage service budgets and ensure that resources are allocated effectively Develop and maintain relationships with key customers and stakeholders Identify opportunities for service improvement and implement changes as needed Ensure compliance with all relevant regulations and standards Qualifications:
Accreditated Practitioner highly regarded but not essential 5+ years of experience in a service management role Strong leadership and management skills Excellent communication and interpersonal skills Ability to work collaboratively with other departments and stakeholders Strong problem-solving and decision-making skills Knowledge of relevant regulations and standards #J-18808-Ljbffr
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