Senior Service Desk Officer
vor 4 Wochen
Organisation: Victorian Building Authority
Salary: $74,580 to $82,571 per annum plus superannuation
Occupation: IT and Telecommunications
Reference: VG/157524
Job posted: 09/12/2024
Closes: 22/12/2024
Permanent, full-time position Location: 242 Exhibition Street, Melbourne Position Overview An exciting and challenging opportunity that will suit a seasoned service desk professional who thrives in a dynamic, fast-paced environment. This position provides additional triaging capability for the Service Desk team, assisting with level-1 IT issues while also supporting Grade 4 Specialists with level 2 issues. This role is required to develop skills and capability in level 2 IT issues to offer increasing support to the team.
The role services the organization across Windows 10/11, Office365, Exchange Online, Intune, OneDrive, iOS devices, CRM applications, as well as infrastructure functions.
What We Are Looking For: Experience and proven ability in managing support for IT applications in a complex ICT environment.Demonstrated technical knowledge in Microsoft O365, Exchange Online, CRM Dynamics 2016/365, and Azure services.Knowledge and understanding of infrastructure, SCCM, AD, DNS, and DHCP.A tertiary qualification in IT or a similar relevant qualification is required.Experience in a Service Desk environment is highly desirable.Working at the VBA - What You Can Expect: Challenging work and a continuous learning environment.Flexible work options including part-time, compressed work schedules, flexible start and finish times, and purchased leave options.An amazing employee engagement program, career development, and flexible hybrid work arrangements for greater work-life balance.VBA Commitment We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability, and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. We're hoping to find a broad range of experiences and people from all backgrounds and communities to join us at the VBA.
We invite you to talk to us about any preferences or adjustments you may need to our recruitment process or the role itself. If you identify as a person with a disability, please let us know how we can provide additional support to your application. If this is you, please don't hesitate to get in touch via ******.
We value and encourage flexibility for all, and so we support all our roles to be worked flexibly in some way, including part-time, to support a diverse, adaptive, and high-performing workforce. We encourage you to discuss flexible work options with the hiring manager during the recruitment process.
How to Apply: We require you to upload:
A detailed copy of your resume.A cover letter outlining your relevant experience and how you feel it aligns to the role.Any other qualifications or licenses if applicable.Only electronic applications submitted via careers.vic.gov.au will be accepted.To apply for this role, you will be redirected to the Victorian Building Authority job application system.
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