Business Process Specialist
vor 2 Monaten
Personalised Plates Queensland (PPQ) works together with the Department of Transport and Main Roads and is responsible for the marketing and sales of personalised number plates throughout the state.
The energetic PPQ Team have a passion for plates and a genuine interest in helping Queenslanders express themselves on the road.
Proceeds from the sale of plates support road safety initiatives in Queensland.
Job Description Purpose of the role:
The Business Process Specialist will analyse, design, and improve business processes to enhance efficiency and effectiveness within PPQ.
This role involves collaborating with various departments to understand their processes, identify areas for improvement, and implement solutions that align with our strategic objectives to improve productivity and seamless business continuity.
You'll be responsible for:
Reviewing existing processes, tools and systems to developing a deep understanding their current state.
Evaluating existing business processes and state of affairs through data analysis, interviews, and observation.
Working closely with various stakeholders across the business, gathering and documenting business requirements.
Developing detailed process maps, workflows and policies.
In collaboration with the General Manager and other relevant stakeholders, establishing KPIs to measure the success of introduced process improvements.
Monitoring and reporting on their progress, providing recommendations for further enhancements.
Review, update, create and maintain comprehensive documentation.
Qualifications The person we're looking for:
Experienced in business process improvement.
Has a 'knack' for problem-solving, identifying improvements and simplifying designs of new processes incorporating people, process and technology impacts.
Capable of listening to people and synthesizing information.
Excellent written and verbal communication skills, with the ability to articulate complex information clearly and succinctly.
An understanding of technical project delivery and change management methodologies.
The ability to build relationships with others easily.
Additional Information What we can offer you
Be a part of the Publicis Groupe family, recent winner of the 2023 Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses.
Enjoy all the perks that come with our network offering:
A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach "working your way, with us" Access to our Global AI Platform, Marcel , connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
A culture of open feedback and support to reach your goals through our Career Conversations program.
A committed Diversity, Equality and Inclusion strategy driven through our Viva
Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.
Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
Access to counsellors, psychologists and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
Apply now and we'll be in touch for a chat.
If you don't tick every box in this ad, please don't rule yourself out.
We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.
Diversity.
Inclusion.
Equity.
More than just words, these are part of our DNA.
At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation.
We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in.
We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.
Uniqueness is powerful; without it we wouldn't be where we are today.
So be you – we like it that way.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.
If you need any assistance or adjustments, please contact us via - your personal information will be kept confidential.
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