Lyrebird Health | Customer Engagement Manager

vor 3 Wochen

Melbourne, Österreich Tideri Jobbörse Vollzeit

"Lyrebird has completely changed the way I interact with my patients in so many positive ways."

Sales and Customer Success
Full-time
Office | Melbourne, VIC, Australia
Junior · A role for someone with some basic skills, good motivation, and the ability to learn.
Typically, 1-2 years of experience is required.

Lyrebird Health is fully compliant with the Australian Privacy Principles and the Australian Privacy Act 1988, particularly APP 3 with respect to personal private information.

All sensitive health information remains within Australian soil and is not processed overseas - ensuring complete data sovereignty.
Furthermore, by default, Lyrebird Health never stores any information from your consults once it has concluded.

About the Role We're looking for an exceptional Customer Success Manager to join our mission-driven team.

About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.
Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day.

What You'll Be Responsible For Advocate for customers by providing feedback to internal teams on how to better meet customer needs.
Support customers to gain value from the product/service, including check-ins, training, addressing blockers to adoption, and providing best practice advice.
Maintain trusted relationships with key stakeholders to help them achieve their goals and grow revenue and usage.
Skills You'll Need Works with others by being open, clear in communication, and listening to achieve goals.
Learning agility: Identifies and applies strategies to enhance reception, retention, and use of newly acquired information, skills, and abilities.
Problem-solving: Identifies problems and develops logical solutions that address the problems.
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