Education Services Australia Limited | Ict Service Desk Administrator | Melbourne
vor 1 Monat
Help Desk & IT Support (Information & Communication Technology)
Education Services Australia (ESA) is a ministerial not-for-profit company committed to making a positive difference in the lives and learning of Australian students.
ESA delivers products and services for clients including the Australian government, State and Territory education authorities, and a variety of not-for-profit and government organisations.
ICT Services provide technology, vision and leadership in the development and implementation of the company-wide Information Communication Technology (ICT) infrastructure and managed hosting services.
Why work with us
Gain valuable ICT experience working in a corporate environment Access to free Microsoft training and certifications Office in a convenient location in the heart of the CBD Spend up to 3 weeks working anywhere in the world We are looking to fill an ICT Service Desk Systems Administrator role.
It's a great chance to develop and expand your ICT skills, working standard work hours.
Your focus will be to provide Level 1 & 2 ICT Service Desk support to ESA internal and shared service clients, complete IT Network Administrator, maintenance and use of computer, network and telecommunication systems within ESA.
What you'll do
ICT Service Desk Management: First point of contact on ICT Service Desk, delivering efficient support to both internal and external clients of ESA.
This involves handling a variety of ICT issues and service requests, ranging from system updates to access control modifications, change requests, and procurement-related inquiries.
Systems Administration and Support: Administer and support ESA's corporate-wide business systems and desktop infrastructure.
This entails ensuring that all administrative activities are performed in line with our standard operating procedures and ESA's ICT policies.
Communication and Stakeholder Engagement: Utilise exceptional communication and interpersonal skills to serve as a vital technical resource within the ICT team.
The role involves keeping ESA clients and stakeholders continuously informed about the status of changes, issues, and problems related to corporate and business systems.
Who we're looking for
To be successful in this role you have excellent communication and interpersonal skills, a strong willingness to learn and:
A tertiary qualification in ICT or equivalent qualifications.
A primary discipline and extensive experience in IT.
Experienced in troubleshooting and finding solutions to problems.
Effectively explain complex information in a simple manner to the audience.
Have customer service experience and can demonstrate the ability to deal professionally and positively with staff in the delivery of effective face-to-face and remote support services in a friendly manner.
Technical knowledge and/or experience in the following:
Worked in a Microsoft Office 365 environment.
Experience with Microsoft 365 security tools, including Microsoft Defender, Azure Active Directory, Autopilot, and Intune.
Knowledge of deploying and managing Windows 10 and Windows 11.
Familiarity with PowerShell scripting for automation and configuration tasks.
Experience with MS Exchange Online.
Experience with VMware virtualization and virtual server platforms.
Familiarity with Microsoft Azure cloud services.
Experience with telecoms systems and Meeting Rooms AV equipment.
Knowledge of Apple iOS and Android mobile device management.
What ESA offers
At ESA we want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
We welcome applications from Aboriginal and Torres Strait Islander peoples.
In addition to a competitive remuneration package, ESA offers lifestyle benefits and a culture that allows people and ideas to flourish.
Application Process
If you have suitable Service Desk experience but don't feel that your skills match all that's required above, we would still love to hear from you.
Please send your resume and cover letter through.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How much notice are you required to give your current employer?
How many years' experience do you have as an ICT Services Support Officer?
At Education Services Australia, our staff work collaboratively to deliver education technology products and services that make a positive difference in the lives and learning of all young Australians.
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