Heartland Bank Limited | It Service Desk Engineer | Melbourne
Vor 7 Tagen
We're looking for a new IT Service Engineer to join our Technology team in Melbourne.
Is this your next role?
As an IT Service Engineer, your role is to ensure the stability, integrity, and efficient operation of the in-house ICT systems that support core organisational functions across the Heartland business.
You will provide onsite support to our Melbourne office and remotely support our wider Heartland businesses.
You'll achieve this by monitoring, maintaining, supporting, and optimising all (but not limited to) ICT hardware, networks, telephony, communications, software, desktop and printing, local and enterprise applications and associated operating systems as required across the Heartland business.
You'll provide 1st and 2nd level technical services and support for Heartland's group ICT operations.
This role is actively involved in the support of Heartland WAN, LAN, hardware, server and client operating systems and applications.
Does this sound like you?
You're an individual with proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve technical issues by providing knowledgeable assistance to internal customers.
You're known for being friendly and are great to deal with, and also skilled in IT service delivery.
You've got:
Demonstrated experience in a service desk and/or desktop support role or more complex IT environment The ability to handle multiple issues simultaneously Technical knowledge of current network hardware, protocols, and standards Proven technical knowledge of PC operating systems Proficiency in using ticketing systems such as Jira, ZenDesk, ManageEngine, etc.
Hands-on experience and knowledge in Office365, Active Directory, Exchange and SharePoint.
You're also:
A team player A strong communicator - both verbally and in writing A problem solver who can work at pace and use initiative Able to prioritise escalations effectively and be flexible when required to accommodate change Someone who is able to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner Self-motivated, wanting to upskill themselves.
Relevant industry specific qualifications in the following technologies are preferred:
Microsoft ITIL Citrix Cisco A bit about us and what we do
At Heartland Bank Australia, we focus on providing Australians with specialist banking products that are the best or only of their kind.
We do this digitally so our customers can spend more time on the things that matter most - instead of waiting in a queue to speak with someone at a bank.
We're well-established in Australia and have been serving Australians since 1971.
We're the leading provider of reverse mortgages and of specialist livestock finance.
We're part of the Heartland group of companies which has more than 145 years of experience in financial services.
Heartland is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH).
Can you see yourself here?
Our values define who we are.
We're innovative and always evolving.
We work together as one team and have big ambition.
We offer real opportunities for learning and career development.
You can also get involved in driving change through our internal groups, including our rainbow committee, Growing Families, wellbeing and sustainability groups.
Our perks include flexible working, regular team social activities and events, flu vaccinations and more.
Diversity & inclusion
At Heartland, we're proud to celebrate the many characteristics that make us different.
We're committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.
We're an equal opportunity employer and we strongly encourage everyone to apply.
Let us know if you need support throughout the application or interview process including a sign language interpreter or speech-to-text reporter.
Feel free to share your pronouns in your application.
Keen to learn more?
To learn more about Heartland, check out our website heartlandbank.com.au or follow us on LinkedIn linkedin.com/company/heartland-bank-Australia.
Please note you must be eligible to work in Australia.
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