Customer Escalations
vor 1 Monat
To help people go anywhere and get anything and earn their way.
Customer service and support
Full-time
Office | Sydney, NSW, Australia
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
We are a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button. Because we believe in a world where movement should be accessible. So you can move and earn safely. In a way that's sustainable for our planet. And regardless of your gender, race, religion, abilities, or sexual orientation, we champion your right to move and earn freely and without fear.
About the role
About The Team
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform, and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber.
What you'll be responsible for
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
Works with others by being open, clear in communication and listening to achieve goals
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
The ANZ Customer Experience Team is responsible for delivering seamless experiences for our customers through policy creation, product launches, automations, and strategic initiatives. Uber thrives on continuous improvement for our customers and making data-backed decisions.
#J-18808-Ljbffr
-
Customer Escalation Specialist
Vor 5 Tagen
Sydney, Österreich Uber VollzeitThis is a Customer Escalation Specialist - Uber role with one of the leading companies in AU right now 🔥 -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Uber 🧐🧐**About the Team** The APAC COE (Center of Excellence) team believes in a #GoGetIt...
-
Customer Operations Manager
vor 2 Monaten
Sydney, Österreich Manpower Australia VollzeitCustomer Operations ManagerLocation: North SydneyThe RoleSeeking a skilled Customer Operations Manager to join our clients Services & Logistics team.This role serves as the primary escalation point for operational issues, ensuring swift resolution of critical escalations and fostering positive business relationships.The ideal candidate will possess expertise...
-
Customer Operations Manager
vor 2 Monaten
Sydney, Österreich Manpower Australia VollzeitCustomer Operations Manager Location: North SydneyThe Role Seeking a skilled Customer Operations Manager to join our clients Services & Logistics team.This role serves as the primary escalation point for operational issues, ensuring swift resolution of critical escalations and fostering positive business relationships.The ideal candidate will possess...
-
Uber | Customer Escalations
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitTo help people go anywhere and get anything and earn their way.Customer service and support Full-time Office | Sydney, NSW, Australia Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of experience.We are a tech company that connects the physical and digital worlds to...
-
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Operations Manager Location: North Sydney The Role Seeking a skilled Customer Operations Manager to join our clients Services & Logistics team.This role serves as the primary escalation point for operational issues, ensuring swift resolution of critical escalations and fostering positive business relationships.The ideal candidate will possess...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Pattersons Insurerbuild VollzeitSupervisors/Team Leaders (Call Centre & Customer Service)Full timeEstablished in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.The opportunity:We are seeking a...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Pattersons Insurerbuild VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.The opportunity: We are seeking a...
-
Team Leader
vor 4 Wochen
Sydney, Österreich Pattersons Insurerbuild VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage. The opportunity: We are seeking a...
-
Sydney, Österreich Polestar VollzeitThe Opportunity In this position you will be the local point of contact to handle Polestar Customer Care related situations working together with our key stakeholders in the market and centrally to drive and deliver an exceptional service to our customers.In this way you're responsible for understanding and reporting the 'Customer Service Performance'.This...
-
Sydney, Österreich Polestar VollzeitThe OpportunityIn this position you will be the local point of contact to handle Polestar Customer Care related situations working together with our key stakeholders in the market and centrally to drive and deliver an exceptional service to our customers.In this way you're responsible for understanding and reporting the 'Customer Service Performance'.This by...
-
Customer Support Manager
vor 1 Monat
Sydney, Österreich Intrinzic VollzeitThe Customer Support Manager oversees the Technical Support and Production Support teams, ensuring a high standard of client operational efficiency.Newly created role overseeing two Support TeamsStrategy and Operation with focus on Customer experience$160k base + super + bonusJob SummaryThe Customer Support Manager oversees the Technical Support and...
-
Senior Customer Service Specialist
vor 1 Woche
Sydney, Österreich Qudos Bank VollzeitSenior Customer Service Specialist An exciting opportunity to join an amazing team and grow your banking career as a Senior Customer Service Specialist.What will you do? As a Senior Customer Service Specialist, you will provide assistance to the Customer Service Specialists, helping our team members with complex inquiries and escalations.You will be...
-
Pattersons Insurerbuild | Team Leader
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.The opportunity: We are seeking a...
-
Customer Service Officer
vor 2 Wochen
Sydney, Österreich Mtc Australia VollzeitThe CompanyA leading manufacturing and well-known Australian Brand are on the lookout for an amazing Customer service Officer to join their team on a short-term assignment.You will be responsible for providing a comprehensive support to their customers both internal and external.Located in Eastern creek this opportunity requires an individual who enjoys...
-
Customer Success Manager
vor 1 Woche
Sydney, Österreich Sofico Nv VollzeitThe RolenRelational DevelopmentnIn this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned.You will conduct regular meetings to review progress, address challenges, and plan future actions.Implementing a governance model to manage relationships and commercial activities post...
-
Customer Service Officer
vor 2 Wochen
Sydney, Österreich Mtc Australia VollzeitThe Company A leading manufacturing and well-known Australian Brand are on the lookout for an amazing Customer service Officer to join their team on a short-term assignment.You will be responsible for providing a comprehensive support to their customers both internal and external.Located in Eastern creek this opportunity requires an individual who enjoys...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
-
Customer Success Specialist
vor 3 Monaten
Sydney, Österreich Equifax, Inc. VollzeitWhat you'll do The Customer Success Specialist (CSS) - Core is responsible for the proactive management, delivery and support of services provided to Equifax's Core customers to ensure their services are first class.Accountabilities include customer relationship management, service level management, proactive client outage, incident and enquiry escalation...
-
Customer Success Manager
vor 1 Woche
Sydney, Österreich Sofico Nv VollzeitThe RolenRelational DevelopmentnIn this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned.You will conduct regular meetings to review progress, address challenges, and plan future actions.Implementing a governance model to manage relationships and commercial activities post...
