Senior Customer Service Specialist

vor 8 Stunden


Sydney, Österreich Qudos Bank Vollzeit

Senior Customer Service Specialist An exciting opportunity to join an amazing team and grow your banking career as a Senior Customer Service Specialist.

What will you do?
As a Senior Customer Service Specialist, you will provide assistance to the Customer Service Specialists, helping our team members with complex inquiries and escalations.
You will be providing buddying and coaching to new team members and provide on the job training whilst also actively educate team member on Qudos Bank's. You will also assist team leaders in managing daily tasks and working on various projects as SME for contact centre.

What is in it for you?
Qudos Bank provides continuous support and encouragement of career development and internal moves, we have seen previous staff move across various departments within the organisation, from Treasury, Lending, Risk & Compliance, and Information Services.
You'll have endless opportunities within the team, from mentoring staff, taking on escalations and complex enquiries, managing the floor and contributing to process improvements.

Other benefits include but are not limited to: Hybrid Working with the ability to work from home 2 days per week post training Discounted on-site parking at our Mascot HQ No night Shifts
Monday to Friday rotating roster with one Saturday shift per month Wellbeing Program including, Wellness Grants, Flu Vaccinations, Skin Checks, Access to Nutrition, Legal and Mental Health Support Programs, Fitness Passport, Health Assessments and more Encouragement and support from a team that will allow you to thrive and grow your career with our extensive career opportunities Birthday Leave, Volunteer Leave, and Parent Support Leave up to 14 weeks What do you need?
The ability to work across a rotating roster, Monday - Friday 7am-7pm and one Saturday shift a month Minimum 2 years' experience in banking industry and experience in dealing with home loan products.
Experience in handling multiple systems and knowledge of multiple products Ability to handle difficult conversations and knowledge of call handling techniques.
A passion for solving customer problems and engaging with customers to find the perfect solution for them Strong computer, analytical, literacy and conversational skills Why Qudos Bank?
We started as Qantas Credit Union, 65 years ago.
We may go by a different name compared to when we began in 1959, but there is one thing that has never changed - our owners.
As a customer-owned bank, our customers are at the heart of everything we do. Today we're one of Australia's largest mutual banks with close to 90,000 members across Australia and branches in Sydney, Melbourne and Brisbane.
Being 100% customer-owned means our customers and owners are the same.
We exist for the benefit of our customers and community, not for making profit for the benefit of shareholder.

For successful candidates, Qudos Bank conducts mandatory background screening in accordance with current legislation.
Checks include, but aren't limited to criminal record, bankruptcy, employment & qualification verifications, identity and immigration checks.



  • Sydney, Österreich National Workforce Vollzeit

    Onsite parking Supportive culture Permanent, Full Time opportunity Our client, a Leader within the Manufacturing industry, is looking for an energetic and passionate Senior Customer Support Specialist to join their team based in Campbelltown.You will be responsible for ensuring positive and successful interactions with customers and act as a Brand Ambassador...


  • Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Senior Compliance Officer - Electrical InstallationsSenior Compliance Officer - Electrical InspectionsElectrical Compliance, Building Commission NSW- Grade 9/10- Parramatta- 5 X Ongoing rolesAbout the Building Commission NSWThe new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading...


  • Sydney, Österreich Inchcape Plc Vollzeit

    Elevate Your Career as a Senior Customer Experience Specialist! Competitive Base Salary + Team-Based Incentives Are you a driven professional with a passion for cars and delivering premium customer experiences?Ready to join a world-class team redefining the automotive industry?Your next chapter begins with Trivett Automotive Retail, part of Inchcape, a...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    * Achieve your dreams by helping others achieve theirs * We support you to grow your career, diverse and inclusive team * Together we can create brilliant customer experiences that matter We have an exciting opportunity for Customer Service Specialist who will be responsible for providing high-quality administrative and customer service support to...


  • Sydney, Österreich Kase Building Group Vollzeit

    Our culture is team orientated and we believe in integrating work and life.We value mutual trust, celebrate success, invest in professional development, and foster an enjoyable working environment that is based on collaboration and high performance.As such we aim to match the candidate to our culture not just the role.We are seeking an experienced and...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    Be part of Beyond Bank a bank that is for and with you .We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities.When you join Beyond Bank, you will work for a B Corp and be part of a friendly,...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    Our culture is team orientated and we believe in integrating work and life.We value mutual trust, celebrate success, invest in professional development, and foster an enjoyable working environment that is based on collaboration and high performance.As such we aim to match the candidate to our culture not just the role.We are seeking an experienced and...


  • Sydney, Österreich Pepper Group Limited Vollzeit

    Since 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.We're always on the lookout for outstanding people who can keep us moving forward.So why not take the next step in your career and join an ambitious team, committed to high performance and setting people up for success.Job...


  • Sydney, Österreich Pepper Group Limited Vollzeit

    Since 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.We're always on the lookout for outstanding people who can keep us moving forward.So why not take the next step in your career and join an ambitious team, committed to high performance and setting people up for success.Job...

  • Senior Policy Officer

    vor 4 Wochen


    Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Role Type: 6 months temporary full-time opportunity with possible extension.Salary: DCS clerk grade 9/10 – base salary starting $120,859 plus superannuation and leave loading.Location: Sydney, flexible working hours and hybrid conditions available.We have an exciting opportunity for a Senior Policy Officer to join the Centre of Excellence team in the...


  • Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Senior Disciplinary OfficerDivision Name: (Building Operations - Legal Operations)Building Commission NSW- Grade 7/8- Salary range ($106,025 pa to $117,363 pa), plus employer's contribution to superannuation- Location Parramatta- Temp until June 2025This is an opportunity for a solicitor or other professional with a background in law who is keen to develop...


  • Sydney, Österreich Senior Vollzeit

    Senior Marketing Analytics Engineer1 week agoFull timeDescriptionAbout UsAcceleration is a specialist practice for data, analytics & technology consulting.We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and new ideas.We deliver future-forward solutions that empower our clients to compete every day in a...


  • Sydney, Österreich Senior Vollzeit

    About UsAcceleration is a specialist practice for data, analytics & technology consulting. We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and new ideas.We deliver future-forward solutions that empower our clients to compete every day in a dynamic environment. Our expertise includes media effectiveness,...


  • Sydney, Österreich Westpac Vollzeit

    Customer Service Specialist- Incident ResponseSydney, NSW, AustraliaJob DescriptionUnique Entry Point into A Specialist Field for those with Customer Service SkillsRotating roster on a monthly basis 8am-8pmHow will I help?Our Group Protective Services (GPS) team provides trusted services to the Westpac Group to protect our people, our customers, and our...


  • Sydney, Österreich Equifax, Inc. Vollzeit

    What you'll do The Customer Success Specialist (CSS) - Core is responsible for the proactive management, delivery and support of services provided to Equifax's Core customers to ensure their services are first class.Accountabilities include customer relationship management, service level management, proactive client outage, incident and enquiry escalation...


  • Sydney, Österreich Senior Vollzeit

    Job OverviewWe are seeking a highly skilled Senior Data Architect to join our team. This is a senior-level position responsible for designing and building scalable cloud-based systems and applications for our marketing analytics clients.The ideal candidate will have at least 4+ years of experience delivering data engineering solutions on Google Cloud...


  • Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    Customer Service SpecialistCommonwealth Bank of Australia Sydney, AustraliaDo work that mattersCommBank's Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Discharges Operations team.BBO is responsible for the fulfilment, settlement, and servicing of Commercial Lending products including Business Lending,...


  • Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Organisational Development (Human Resources & Recruitment) Organisational PsychologistClerk Grade: 7/8 Ongoing and talent pool to be created for further ongoing and temporary rolesLocation: 4PSQ Parramatta, Gosford or Sydney Mckell (travel required between these locations)Salary Range: $106,025 to $117,363 p.a base salary + superPeople Services, People &...


  • Sydney, Österreich Sourcefit Vollzeit

    Position Summary: We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin.In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday.This position is ideal for someone with a strong customer...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    Customer Service Training and Quality Specialist Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world.Over 30 years, Device Technologies has developed a reputation for the quality,...