This Is An It Support Group | Technical Account Manager
vor 13 Stunden
Key Responsibilities5+ years of technical engineering experienceHold or be able to attain an Australian Government Security Vetting Agency clearance (see AGSVA eligibility)Experience with operational parameters and troubleshooting for two (2) of the following: compute / storage / networking / CDN / databases / DevOps / big data and analytics / security / applications development in a distributed systems environment.Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar roleAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Core ActivitiesBuild solutions, provide technical guidance and advocate for customersEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk managementConsult with a range of partners from developers through to C-suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersWith a bias for action, proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service disruptions, metrics, detailed pre-launch planningBeing part of a wider Enterprise Support team you'll provide post-sales, consultative expertiseSolve problems across different customers as they migrate workloads to the cloudUplift customer capabilities by running workshops and brown bag sessions.A Day in the LifeInternally we call this role a Technical Account Manager (TAM).
Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology.
You'll craft and execute strategies to drive our customers' adoption and use of AWS services.Our Technical Account Managers engage rising startups building their business from scratch, through to large enterprises going through significant transformation.
You'll provide advice on architecture, support strategy, projects, launch planning as well as stabilization and operational issues.Team EnvironmentExperience with AWS services or other cloud offeringsUnderstanding of technology budget managementBackground working with Public Sector customersAcknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement: Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.#J-18808-Ljbffr
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