Tsa Group
vor 1 Woche
Company Description
Join the TSA Family: Elevate Customer Experiences with Us
TSA is proudly Australian-owned and a leader in the Outsourcing Industry.
We help some of the country's biggest brands connect with their customers in meaningful ways.
With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.
Job Description Who You'll Work With
As a Claims Consultant , you will be the voice representing our insurance partner, IAG.
You'll play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.
This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims.
Plus, you'll receive regular coaching from your leaders to ensure you're set up for success
What You'll Be Doing Building Authentic Relationships: Connect with customers through end-to-end claims management, assessing each situation individually.
Managing Inbound Calls: Resolve inquiries and concerns related to property damage for our Australian customer base.
Liaising with Suppliers and Repairers: Validate, assess, and repair property insurance claims.
Recording Customer Interactions: Accurately document detailed customer interactions and process account information.
Managing Expectations: Ensure customer expectations regarding their insurance and claim process are met.
Working Hybrid: Work onsite twice a week and remotely the rest of the week, enjoying a flexible hybrid work model.
Multi-tasking Effectively: Manage your time without compromising service levels.
Qualifications Key Details
Rotating Roster: 8 am - 8 pm, Monday - Friday (7.6-hour shifts) Training: 4 weeks of full-time training at our Bourke Street office Location: Must be located within Melbourne to be eligible for this role Work-Life Balance: Enjoy a healthy work-life balance Home Office Requirements: Must have a stable internet connection and an appropriate home office setup What We're Looking For: Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems.
Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
Home Office Ready: A stable internet connection and a suitable work-from-home setup.
Flexible Availability: Willing to work a rotating roster Monday to Friday, from 8am to 8pm.
If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you
Apply now to become a vital part of our team and start your journey with us.
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