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Customer Service Representative
vor 2 Monaten
Customer Service Representative - Portuguese SpeakingMelbourne, Australia
Passionate about Customer Service?Join our Portuguese speaking team and make a difference in the world of online casinos
What you will do:As a Portuguese speaking customer service representative, you'll be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players.
Your main goal is to provide exceptional service and personalised attention, ensuring that our customers feel valued and well taken care of.
You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction.
Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience.
And get this, you'll be doing it all through chat
Your Squad:Our team is all about good vibes and working together like a tight-knit crew.
We create a warm and inclusive environment where everyone feels welcome, so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service.
If you've excelled in customer-facing roles, we want you on our team
We're big on collaboration, celebrating wins, and helping each other grow.
Work Schedule:Please note, this role will be based in our office in Melbourne.
The online casino world never sleeps and that's why we've crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones.
We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work.
An example of the roster is below:
Morning: 7am - 3pm (Office Based)Afternoon: 3pm - 11pm (Office Based)Overnight: 11pm - 7am (Home Based)
*Please note roster is subject to change from time to time and you may be required to work public holidays.
Main Duties and Responsibilities:Respond to customer inquiries and requests in a timely and professional manner via chat.Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction.Respond to customer inquiries in both English and Portuguese, with fluency in both languages.Keep up-to-date with product information and company policies to accurately assist customers.Maintain customer data and communicate effectively with internal teams as needed.Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.Work a shift pattern which is 24/7 across 365 days.It would be a bonus if you also had (Desirable skills):Sports & Gambling knowledge advantageous.Cryptocurrency knowledge would be advantageous.Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom.Australian work rights are preferred.Some of the perks of working for us:EAP access for you and your family.Access to over 9,000 courses across our Learning and Development Platform.Two full-time baristas who will make your daily coffee, tea or fresh juiceDaily catered breakfast.Massage Wednesdays - we get professionals to do thisTeam lunches and happy hour in the office from 4pm on Fridays.Fun office environment with pool tables, table tennis and all your favourite gaming consoles.Help yourself drinks fridges and snack shelves."We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant."
We believe that the unique contributions of everyone at Easygo are the driver of our success.
To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
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Are you currently based within Australia?
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Could you kindly let us know what your current visa status/work rights are?
This will help us better understand your eligibility for this role.
Please only apply if you are based in Australia.
This role will be based in Melbourne.
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Are you fluent in English and Portuguese, both verbally and in writing?
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