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Head Of Process And Intelligence
vor 2 Monaten
Work type:
Permanent Full time
Region:
NSW- Sydney CBD, VIC- Melbourne CBD
High profile role that will unlock value for our customers
Build your team from the ground up
Make a real difference for our customers and colleagues
In this Head of Process Capability and Intelligence role, you will
Develop and execute the strategic vision for the process capability and intelligence function across the organisation
Conduct thorough process intelligence studies to generate insights to identify processes issues, rework, poor customer/colleague experiences and automation opportunities
Define NAB process intelligence needs and procure best in breed process intelligence platform capabilities
Lead change management efforts to ensure successful adoption of process intelligence initiatives
Build strong relationships with key stakeholders to foster collaboration and buy-in
Establish metrics and KPIs to measure the success of process intelligence initiatives
What you'll bring
Seasoned professional within banking and financial services
Proven track record of leading successful process intelligence or tech system capability projects with a background in process intelligence, data analytics, lean process redesign and change delivery
Strong analytical skills with the ability to interpret complex data and identify trends
Ability to solve complex enterprise problems and create pragmatic solutions
Strong leadership skills and champion of our Who We Are behaviours
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
Join NAB
If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
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