It Support Analyst
Vor 2 Tagen
We are looking for a motivated IT Support Analyst to join our busy team and split their time between technical support and site visits around Sydney.07th January, 2025Purpose of the IT Support Analyst roleAs an IT Support Analyst at Achieve Australia, your primary goal is to provide Level 1/Level 2 IT support to our users in a high volume, fast paced environment.
You will be involved in setting up IT hardware, providing Office 365 applications support, infrastructure support, user training, SharePoint administration and site visits in the Greater Sydney area.Role Responsibilities:Your work will be split equally between support for sites, including site visits (across Greater Sydney) and Head Office support:Installation, configuration and support of computer hardware, software, business systems, networks, telephony (including mobile devices), printers and scanners.Providing onsite support to staff and clients across all Achieve Australia cluster homes and enterprises.Responding in a timely manner and in line with internal Service Level Agreements (SLA) to ICT service issues and requests (Level 1 and Level 2 Helpdesk Support function).Providing support to Office 365 environments and ICT infrastructure services to all Achieve Australia sites.Provision of technical support across the company (this may be in person, remotely or over the phone).Working with experienced Senior ICT Team members to maintain ICT best practice environments.
Some repair and replacement of equipment as necessary.Testing of new technology as needed.To be successful in this role, you will need:Ability to visit sites across the region.
Candidates without a current NSW driver's licence are subject to a risk assessment.NDIS Workers Screening Check, Working with Children Check and the eligibility to work in Australia.A broad knowledge of technical infrastructure from Office 365 applications support, infrastructure to Mobile Device support.Experience supporting Windows Operating System (Windows 10 and above), Microsoft Products and end user support.Experience supporting Active Directory, O365 Administration, SharePoint Administration, SDWAN, Service Desk Tools (such as Manage engine), Microsoft Intune MDM, networking skills and remote desktop with computer users.Interpersonal skills to work with various tech professionals, vendors and computer users.Great attention to detail and time management skills.Excellent problem-solving skills and the ability to multitask.Completed tertiary qualifications or equivalent in an ICT or associated business discipline.A positive, customer-oriented attitude and the ability to remain calm under pressure.Aptitude/willingness to improve skill set in the technology support space and add value to an existing support team.Willingness to travel to multiple sites and at short notice.Work independently and unsupervised.Up to 3 years' experience in all of the mandatories listed.Experience working in the Non-For-Profit organisation will be an advantage.Achieve Australia has been supporting people with disability for 70 years.
Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services.
Join us in providing exceptional support services in accommodation, community participation, supported employment, and support coordination.
We operate across Greater Sydney and the Northern Rivers regions in NSW.What Sets Us ApartOur Commitment:At Achieve, it's more than a job.
Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff.
We value our team in an environment where everyone can proudly be themselves.
We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.Great employee benefits:Salary packaging options mean you keep more of your take home pay before tax.Car leasing is another salary packaging option.Free personal and financial counselling for you and your family.Range of paid leave and flexible work arrangements.Support for a healthy lifestyle, including fitness memberships and wellness programs.Regular training and support to succeed in your role.A strong record of promoting from within.Do you need more information?If you would like a copy of the role description, please email our team on ****** to apply:To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment.
To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check.
Please note criminal history does not immediately affect employment opportunities.
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