Ref 5130/24 Administrative Officer, Office Of General Counsel
vor 13 Stunden
Ref 5130/24 Administrative Officer, Office of General CounselWestern Sydney University Internal Applicants OnlyFull-Time, Fixed-Term Position from February 2025 until August 2025 | Western's Hawkesbury CampusRemuneration: HEW Level 5 $96,997 to $109,694 p.a | Includes 17% Superannuation & LeaveTo be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement. All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months' full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy. Western Sydney University is seeking a dedicated and experienced Administration Officer to join the Complaints Resolution Unit (CRU), which operates within the Office of General Counsel.
About the Office of General Counsel
The Office of General Counsel plays a vital role in providing the University with expert legal, compliance, and complaints management services.
Central to this is the Complaints Resolution Unit (CRU), which delivers a free, accessible, and impartial process for assessing and resolving complaints.
The role of the CRU is to make findings of fact in the course of any inquiry or investigation.
The CRU will decide the most appropriate way to try and deal with the complaint.
The CRU handles a wide range of issues, including administrative and process matters, behavioural and conduct matters, discrimination, sexual offence matters, and whistleblowing reports that involve varying levels of sensitivity and complexity.
These cases often involve high levels of complexity and sensitivity, requiring thorough investigations and fact-finding to achieve fair and objective outcomes.
The nature of the work in the CRU requires the highest standards of integrity and professionalism in managing complaints.
Staff are dedicated to ensuring impartiality, fairness, and respect for all parties, fostering a culture of unbiased investigation and decision-making.
Staff prioritise protecting the confidentiality and privacy of all individuals involved in the complaint process while creating a safe, supportive environment where people feel empowered to raise concerns without fear of retaliation or reprisal.
About the Opportunity
As an Administration Officer, you'll be at the front line of receiving and responding to complainants and others who wish to raise concerns about a wide range of complaints—from administrative issues and behavioural concerns to more sensitive matters like discrimination, sexual offences, and whistleblowing.
You'll be responsible for receiving the complaints, undertaking important administrative support including acknowledging receipt, record keeping, triaging and allocating complaints to case managers or escalating to the Director.
It's a role that requires a deep sense of empathy, strong communication skills, and a commitment to maintaining the highest standards of integrity and confidentiality.
In this role, you'll have the chance to make a real impact, not just by receiving individual complaints but also by helping us identify patterns and opportunities for improvement across the University.
Your insights and recommendations will shape policies and processes that improve the experience for our entire community—students, staff, and beyond.
You'll work closely with various stakeholders, building strong relationships and ensuring that our approach to complaint management is consistent, fair, and collaborative.
This is a full-time, fixed-term position from February 2025 until August 2025.
The position will be based at Western's Hawkesbury Campus, although travel to other campuses of the University may be required.
Please review the position description for further information.
About You
We're looking for someone who brings extensive administrative experience working in a sensitive professional environment.
You'll need to be an excellent communicator, and able to maintain your composure and remain calm and professional whilst responding to people in varying emotional states.
In return, you'll be part of a team that values integrity, accountability, collegiality and continuous improvement, making a meaningful contribution to the University's commitment to fairness and support for all.
Excited about this opportunity?
We want to hear from you
Apply now, ensuring you address each of the screening questions in your application.
Join Western Sydney University and make a meaningful impact every day
Remuneration Package: HEW Level 5 $96,997 to $109,694 p.a.
(comprising Salary of $81,964 to $92,693 p.a., plus Superannuation and Leave Loading)
Position Enquiries: Please direct specific enquiries regarding the role to Dr Ruth Townsend, Director, Complaint Management and Resolution, via 0484 242 604 or ******
Recruitment Enquiries: Specific enquiries or issues with your application may be directed to Tiana Woodward, Recruitment Advisor, via email ******
Closing Date: 8:30pm, Monday 6th January 2025
Working Rights in Australia - Eligibility: You must provide evidence of your fulltime working rights in Australia at time of application.
Please note, only those applications submitted via the WSU online recruitment system will be accepted. Start your application by clicking the "begin" button.Western Sydney University is committed to diversity and social inclusion.
Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ, and people of Aboriginal and Torres Strait Islander descent are encouraged.
If you require assistance in using the System, please email ****** or phone the Recruitment Helpline on (02) 9852 5422.
Please note, we do not accept applications for roles to the ****** email.
This site is optimised for all the latest browsers including Edge, Safari, Firefox and Chrome.
Note that earlier versions of any of the browsers mentioned are supported, but likely to demonstrate slower response times.
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