Airtree Ventures Pty | Client Success Manager
Vor 4 Tagen
Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships.
CSMs ensure partner schools are set up for success and see the value in Edrolo's products.
As a CSM, you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining good usage, and confirming their intention to renew their subscriptions at the end of the school year.
Summary of Responsibilities Own overall relationship with assigned client schools to drive best practices, which includes:Providing high levels of customer satisfaction Managing school onboarding and the implementation process to ensure clients are set up for success Facilitating teacher and student professional development sessions and workshops Meeting annual retention targets Providing data and analysis to school executive teams to demonstrate Edrolo's impact Innovate new ways to engage with clients to maximize their usage, spend, and engagement with Edrolo Create strategy engagement plans for the top value clients Proactively and reactively liaise with key school contacts and teachers, ensuring all school engagement and information is recorded in our CRM database Analyze and maintain school engagement metrics to identify risks and opportunities in the client portfolio, identifying and building churn mitigation strategies Collaborate effectively with other teams across the company including our broader Client, Platform, Client Support, Marketing, and Content Production Teams to provide the critical voice of customer feedback, identify areas for improvement, and share best practices from your Client portfolio Help ensure the safety of our workplace by following all Workplace Health and Safety policies and guidelines Other responsibilities as deemed appropriate from time to time Required Skills and Attributes Proven experience as a Customer Success Manager or experience in the EdTech sector Ability to pivot and differentiate strategies according to individual client needs and requests Customer-first mindset Ability to manage many conflicting priorities Strong influencing and rapport-building skills Strong verbal and written communication skills Action-oriented and goal-driven Strong prioritization and organizational skills, with the ability to adjust priorities Proactive and self-motivated Growth mindset and orientation towards continuous improvement and learning SaaS experience preferred Classification This role is classified as award-free.
This classification may be varied as appropriate.
Variability The responsibilities outlined and work standards referenced within this Position Description may vary in line with changing business and operational requirements.
#J-18808-Ljbffr
-
Client Success Manager
Vor 4 Tagen
Melbourne, Österreich Airtree Ventures Pty VollzeitSummaryOur Client Success Managers (CSMs) work with our school partners to build and foster strong relationships.CSMs ensure partner schools are set up for success and see the value in Edrolo's products.As a CSM, you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...
-
Client Success Manager
vor 14 Stunden
Melbourne, Österreich Summit Tech Pty VollzeitAs a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...
-
Airtree Ventures Pty | Head Of Product
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitProduct Melbourne, SydneyHybrid RemoteHead of Product Join FrankieOne as a Head of Product and become a pivotal force driving our success!We're on the lookout for an experienced professional to spearhead the expansion of our finance and accounting functions as we continue to grow.The role You're accountable for designing and delivering outstanding products...
-
Airtree Ventures Pty | Senior Account Director
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitSales · Melbourne · Hybrid Remote Senior Account Director We usually respond within a week . The role We are looking for an experienced Account Director to join our award-winning team.Bringing passion for what you do, you will be the owner of strategic relationships with our large clients, delivering to and above their expectations.You will bring Frankie...
-
Airtree Ventures Pty | Contracts Manager
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitCompany DescriptionJob DescriptionJoin the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work This role will be based in Austin, TX with the team visiting the office...
-
Airtree Ventures Pty | Sales Manager
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitJoin Buildkite, where we help developers create faster, test smarter and innovate beyond limits.We're shaping the future of Scale-Out Delivery Platforms that are trusted by the world's biggest tech companies.Remote 6 weeks vacation Unlimited development budgets Generous tech and home office budgets 6 months paid parental leave Coworking allowances Equity...
-
Technical Account Manager
Vor 4 Tagen
Melbourne, Österreich Airtree Ventures Pty VollzeitWe build tools to help the best software teams stay happy and productive.We've rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.About the Role Buildkite...
-
Project Manager
Vor 4 Tagen
Melbourne, Österreich Airtree Ventures Pty VollzeitCompany Description Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you! So, who is GROW Inc? Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're...
-
Partnerships Manager
Vor 5 Tagen
Melbourne, Österreich Airtree Ventures Pty VollzeitMelbournePartnerships ManagerWe usually respond within a weekThe RoleFrankieOne is looking for an ambitious, proactive Partnerships Manager to expand our partner ecosystem by identifying and engaging with new opportunities across the demand and supply side.Reporting to our Head of Sales, you will be responsible for managing relationships with partners to...
-
Partnerships Manager
vor 13 Stunden
Melbourne, Österreich Airtree Ventures Pty VollzeitMelbourne Partnerships ManagerWe usually respond within a week The RoleFrankieOne is looking for an ambitious, proactive Partnerships Manager to expand our partner ecosystem by identifying and engaging with new opportunities across the demand and supply side.Reporting to our Head of Sales, you will be responsible for managing relationships with partners to...
-
Senior Account Director
vor 14 Stunden
Melbourne, Österreich Airtree Ventures Pty VollzeitSales·MelbourneSenior Account Director - CryptoWe usually respond withina weekThe roleWe are looking for an experienced Account Director to join our award-winning team.Bringing passion for what you do, you will be the owner of strategic relationships with our large clients, delivering to and above their expectations.You will bring Frankie employees from...
-
Airtree Ventures Pty | Legal Counsel
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitFinance, Governance & Legal·Melbourne·Hybrid RemoteLegal CounselWe usually respond withina weekWe have a simple mission here at FrankieOne and that is tosimplify identity and fraud protection to make the world a safer place.In 2024, something so simple has never been more important for our customers and their customers!Through our trusted aggregation...
-
Melbourne, Österreich Buscojobs VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc? Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Senior Account Director
vor 4 Stunden
Melbourne, Österreich Airtree Ventures Pty VollzeitSales · MelbourneSenior Account Director - CryptoWe usually respond within a weekThe roleWe are looking for an experienced Account Director to join our award-winning team.Bringing passion for what you do, you will be the owner of strategic relationships with our large clients, delivering to and above their expectations.You will bring Frankie employees from...
-
Senior Account Director
vor 14 Stunden
Melbourne, Österreich Airtree Ventures Pty VollzeitSales · Melbourne Senior Account Director - CryptoWe usually respond within a week The role We are looking for an experienced Account Director to join our award-winning team.Bringing passion for what you do, you will be the owner of strategic relationships with our large clients, delivering to and above their expectations.You will bring Frankie employees...
-
Airtree Ventures Pty | Devsecops Lead
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitEngineering · Melbourne · Hybrid Remote DevSecOps Lead We usually respond within a week The role We are looking to hire a first-rate DevSecOps Lead.You are both a technical SME as well as a people leader.You are an individual contributor 'hands on the tools' bringing your experience building robust, scalable, and maintainable web applications & systems as...
-
Client Success Manager
Vor 4 Tagen
Melbourne, Österreich Edrolo VollzeitSummaryOur Client Success Managers (CSMs) work with our school partners to build and foster strong relationships.CSMs ensure partner schools are set up for success and see the value in Edrolo's products.As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...
-
Client Success Manager
Vor 4 Tagen
Melbourne, Österreich Edrolo VollzeitSummaryOur Client Success Managers (CSMs) work with our school partners to build and foster strong relationships.CSMs ensure partner schools are set up for success and see the value in Edrolo's products.As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...
-
Client Success Manager
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitSince 1996, Centrered has been part of the Canberra community providing quality managed IT and professional services.Our core values are critical to our continued success and underpin our approach to all aspects of our work.About Your Team Client Success encompasses the partnership lifecycle of Centrered.They build trust with our clients and provide the link...
-
Airtree Ventures Pty | Account Executive
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitJoin Buildkite, where we help developers create faster, test smarter and innovate beyond limits.We're shaping the future of Scale-Out Delivery Platforms that is trusted by the worlds biggest tech companies.Remote Benefits: 6 weeks vacation Unlimited development budgets Generous tech and home office budgets 6 months paid parental leave Coworking allowances...
