Duty Manager
vor 1 Monat
Company Description Join our team at Novotel Sunshine Coast Resort and Convention Centre, where luxury meets playful charm Our stunning resort offers over 370 rooms, a refreshing pool, and a vibrant lagoon ideal for water activities.
Indulge in a variety of mouth-watering dining options and make the most of our state-of-the-art facilities, accommodating up to 1,500 guests—perfect for both Australian and international conferences and events. As part of the esteemed Accor Group, we are dedicated to crafting unforgettable experiences and upholding the highest standards of service for all our guests.
Job Description We are seeking an experienced Assistant Manager or Duty Manager to join our vibrant Front Office Leadership Team In this role, you'll work closely with all stakeholders to ensure the smooth operation of the resort on a daily basis. As the shift leader, you'll train and support team members while setting a standard of exceptional service for both external and internal guests.
You'll handle inquiries and feedback, ensuring the highest level of guest recovery. Promoting open communication and efficiency between departments is key, as is creating a positive work environment by motivating and inspiring your team. You'll also represent Accor's values and foster a culture that prioritizes workplace health and safety.
Additionally, you will assist with revenue optimization, prepare team rosters, and support the recruitment, training, and development of the Front Office Team. If you're passionate about driving operational success and creating memorable guest experiences, we want you on our team
Qualifications Proven leadership experience in a resort or hotelExcellent interpersonal skills, with the ability to engage effectively with guests and team membersConfident and articulate communicator, skilled in negotiation and relationship buildingAdaptable and responsive to change, with a flexible approach to challengesRMLV and First Aid certification required (can be obtained after hiring if not already held)Availability to work a rotating roster, including weekends, holidays, and evenings.
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