Membership Services Representative
Vor 2 Tagen
Only for registered members
Campbelltown
AUD 30,000 - 60,000
Posted: 18/12/2024
Closing Date: 17/01/2025
Job Type: Casual
Location: Central Coast, NSW
Job Category: Sport and Recreation
Join the Fastest Growing Fitness Industry in the World Job DescriptionWho We Are BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide.
We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness.
We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.
Our people and our culture are at the heart of everything we do.
We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.
Desired Skills and ExperienceJob Skill Set Requirements Excellent phone/communication skillsAbility to follow directions wellAbility to work well independentlyMust have an upbeat and motivating attitudePunctual and organizedRemit Greeting and saying goodbye to all members and guestsMonitoring club access to members and non-membersAnswering any questions and handling member complaintsHaving an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-membersAnswering info calls over the phone and taking messagesGiving club toursSelling memberships, completing membership agreements, and entering new members into the databaseOperating the Point-of-Sale system and collecting any balances of past due accountsMaking appointments for PE @ PF hourly sessionsOrganizing and maintaining the customer service front deskCompleting member welcome callsCompleting daily cleaning zones as assigned by management teamCompleting club walk aroundsAssisting with club housekeeping and restocking any paper products in locker roomPerform beginning of the day and end of the day proceduresMaking yourself available to newer team members for questions and guidanceCompleting monthly Black Card Spa maintenance as assigned by management teamExperience/Qualifications Previous customer service experience is advantageousCertifications: Certificate 3 in FitnessMust be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeksMust have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has startedMust have completed a National Police Check certificate.
NOTE- The NPC Certificate must be within 12 months of application dateBravo Core Values Bravissimo – Confidence to take calculated bold actionsWOW Factor – delivering a member experience that exceeds their expectationsWHIM – world class, humorous, inspirational & memorable #J-18808-Ljbffr
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