Manager, Customer Support
vor 1 Monat
Manager, Customer Support (Decision-Making and Independence)Public Trust Office (Organisation site ( ) )Statewide (from any region)
As the Manager, Customer Support (Decision-Making and Independence), you'll play a key role in delivering the Queensland Public Trustee's (QPT)'s response to the Disability Royal Commission (DRC) recommendations.
You'll work closely with Strategy and Governance team members and in close consultation with other internal teams and external stakeholders to develop policies, frameworks, and practices, ensuring smooth and effective delivery.
Use your expertise to design and introduce training resources, provide high-level advice and represent the QPT in meetings and negotiations relating to DRC recommendations.
Located within the Customer Experience and Delivery (CED) team, the Manager, Customer Support (Decision-Making and Independence) will drive the development of policies, frameworks, practices, and guidelines to implement the Disability Royal Commission (DRC) recommendations effectively, with a specific focus on the structured decision-making frameworks and financial independence pathways.
In this role, you will represent QPT in high-level forums and stakeholder negotiations, advocating for effective outcomes on complex DRC-related issues, prepare comprehensive reports, policy papers, and briefs, and use your expertise to support the design and delivery of training resources tailored to both internal teams and external stakeholders.
This is a temporary full-time position available statewide (from any region) until 31 August 2026.
Download the role description for more information.
About you You have experience in customer-facing environments and a deep understanding of the needs of financial management customers and their support networks.
You possess exceptional communication skills to influence, negotiate, and collaborate with stakeholders.
Your ability to navigate diverse perspectives and priorities will help create sustainable solutions.
The following attributes are essential to your success in this role:
Expertise in customer-facing environments, with a strong understanding of financial management servicesProven experience developing and implementing policy and strategic initiativesExceptional communication skills to influence, negotiate, and collaborate with diverse stakeholdersA commitment to creating solutions that are customer-centric and sustainableExcellent written and verbal communication and stakeholder management skillsStrong organisational abilities to manage competing priorities efficiently and meet deadlinesProven ability to apply ethical based decision making and a strong understanding of relevant legislationPossess meticulous attention to detail and demonstrate high-level problem solving abilitiesWhat we offer A fulfilling role where your skills directly influence the QPTDynamic work environment with diverse responsibilitiesOpportunities for personal and professional growthSupportive culture prioritising employee mental health and wellbeing including support of flexible working arrangements.If you're passionate about leading impactful initiatives and thrive in a role that blends strategic thinking, stakeholder engagement, and operational excellence, we'd love to hear from you.
Interested in applying? Please provide the following information:
Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.A cover letter (no more than two pages) outlining your motivation and ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role.Contact details for two referees.
At least one referee should have thorough knowledge of your conduct and performance within the previous two years.
If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support.
We have been looking after Queenslanders and their families since 1916. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( humanrights ) and diversity ( inclusion-and-diversity-commitment ).
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