Fincrime Quality Senior Team Lead
vor 2 Wochen
Company Description Wise is a global technology company, building the best way to move and manage the world's money.
Min fees.
Max ease.
Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission. Job Description Role Overview Senior Team Lead of Quality Assurance for FinCrime and related customer experience areas is responsible for leading our Quality Assurance teams to ensure the highest standards of FinCrime and operational excellence.
The ideal candidate will have a strong background in quality assurance in FinCrime environments, exceptional leadership abilities, and a profound commitment to enhancing customer experience.
The successful candidate will lead and develop a team of leads in FinCrime Quality and collaborate closely with our stakeholders to implement change initiatives across the organization.
Key Responsibilities: Lead and manage quality assurance teams, providing guidance, training, and motivation to achieve peak performance aligned with Wise's business objectives and customer-centric approach.Collaborate with the FinCrime Team and other operational areas to integrate quality assurance processes, metrics and benchmarks into overall Servicing Operations strategies.Mentor and develop a high-performing team of quality assurance professionals, fostering a culture of continuous learning, growth, and innovation.Drive adoption of new performance management and stakeholder management frameworks to enhance efficiency and effectiveness of QA teams.Enable regular analysis of customer service interactions and outcomes to identify areas for improvement and report on trends.Oversee implementation of quality assurance processes for FinCrime and related operational areas including sampling, reporting and review of QA scorecards to ensure actionable insights are delivered to operational teams.Leverage data analytics and reporting capabilities to derive actionable insights and drive data-driven decision-making processes within the quality assurance function for customer care areas.Qualifications Bachelor's degree in Business Administration, Quality Management, or a related field.
Master's degree preferred.Minimum of 3 years of experience in quality assurance, with at least 2 years in a leadership position, preferably within customer support or service industries.Proven track record of leading quality improvement initiatives and managing teams to achieve quality and service excellence.Demonstrated experience in leading and developing high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.Excellent communication and interpersonal skills, capable of working effectively with all levels of the organization and fostering a team environment.Knowledge of quality assurance methodologies, tools, and customer service software.Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations.Additional Information For everyone, everywhere.
We're people building money without borders — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
#J-18808-Ljbffr
-
Fincrime Quality Senior Team Lead
vor 2 Wochen
Sydney, Österreich Wise VollzeitCompany DescriptionWise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of...
-
Senior Restructuring Accountant
Vor 4 Tagen
Sydney, Österreich Lead Group VollzeitLead Group: Senior Restructuring Accountant OpportunityAn exceptional career opportunity has arisen for an experienced Restructuring Accountant to join the dynamic team at Lead Group, one of Sydney's largest and most respected Insolvency and Restructuring firms.We are seeking a highly skilled and motivated accounting professional with advanced-level...
-
Restructuring Senior Manager
vor 2 Wochen
Sydney, Österreich Lead Group VollzeitJob Title: Restructuring Senior ManagerAbout the Role: At Lead Group, we are seeking a skilled Restructuring Senior Manager to join our team in Sydney.As a key member of our team, you will have the opportunity to make a significant impact on our clients' businesses.Key Responsibilities: Managing, executing, and completing client engagements, including...
-
Senior Quality Assurance Associate/ Team Leader
vor 2 Monaten
Sydney, Österreich Dbg Health VollzeitSenior Quality Assurance Associate/ Team LeaderThis is a great leadership opportunity for someone wanting to get a foot in the door with a market leading organisation.23rd September, 2024DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to...
-
Senior Quality Assurance Associate/ Team Leader
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitSenior Quality Assurance Associate/ Team Leader This is a great leadership opportunity for someone wanting to get a foot in the door with a market leading organisation.23rd September, 2024 DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated professionals, we are committed to...
-
Senior Quality Assurance Associate/ Team Leader
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitSenior Quality Assurance Associate/ Team Leader This is a great leadership opportunity for someone wanting to get a foot in the door with a market leading organisation.23rd September, 2024 DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated professionals, we are committed to...
-
Senior Quality Assurance Associate/ Team Leader
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitSenior Quality Assurance Associate/ Team Leader This is a great leadership opportunity for someone wanting to get a foot in the door with a market leading organisation.29th October, 2024 DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated professionals, we are committed to...
-
Senior Quality Assurance Associate/ Team Leader
vor 4 Wochen
Sydney, Österreich Dbg Health VollzeitSenior Quality Assurance Associate/ Team LeaderThis is a great leadership opportunity for someone wanting to get a foot in the door with a market leading organisation.29th October, 2024DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to...
-
Senior Accountant
vor 3 Wochen
Sydney, Österreich Lead Group VollzeitLead Group, a renowned business advisory firm, is seeking a skilled Senior Accountant to join their Business Services and Advisory team in Sydney.As a Senior Accountant, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services skills.Key...
-
Senior Business Services Accountant
vor 4 Wochen
Sydney, Österreich Lead Group VollzeitLead Group, a renowned business advisory firm, is seeking a Senior Accountant to join their Business Services and Advisory team in Sydney.This role offers a unique opportunity to work alongside experienced professionals and develop a blend of taxation, management accounting, and professional services skills.Key Responsibilities:Prepare financial statements,...
-
Quality Assurance Team Leader
vor 2 Monaten
Sydney, Österreich Dbg Health VollzeitThis is a great leadership opportunity for someone wanting to get a foot in the door with a market leading organisation.23rd September, 2024 DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions...
-
Accounts Receivable Team Lead
vor 2 Monaten
Sydney, Österreich Team Relax VollzeitAccounts Receivable Team Lead Full Time Temporary Start Date: ASAP, but can accommodate a January start.End date: 30/6/24 initially, however there is scope that this role will either be extended or go permanent directly with the organisation.Salary: $50-55 per hour (dependent on the candidate's experience) + SuperLocation: Flexible working arrangements but a...
-
Quality Assurance Team Leader
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitThis is a great leadership opportunity for someone wanting to get a foot in the door with a market leading organisation.23rd September, 2024 DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions...
-
Senior Quality Assurance Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitSenior Quality Assurance Engineer - Sydney, Australia - Highmark Senior Living We are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Highmark Senior Living.As a Senior QA Engineer, you will be responsible for driving improvements to our workflow and ensuring the highest quality standards are met.Key Responsibilities...
-
Executive Administrator
Vor 5 Tagen
Sydney, Österreich Lead Group VollzeitLead Group seeks an experienced Executive Administrator to join their team.The successful candidate will provide high-level administrative support and ensure the smooth operation of the office environment.The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and maintain...
-
Executive Administrator
vor 1 Woche
Sydney, Österreich Lead Group VollzeitLead Group seeks an experienced Executive Administrator to join their team. The successful candidate will provide high-level administrative support and ensure the smooth operation of the office environment. Responsibilities include:Managing day-to-day office operations, including reception and administration tasks.Providing administrative support to the...
-
Senior Qa Engineer
vor 3 Wochen
sydney, Österreich Tampa Gardens Senior Living VollzeitSat Aug 17 2024 POSTED June 18, 2024 Sydney , Australia On-Site Full TimeAbout the positionAs a Senior QA Engineer on the Foundations team within VALORANT, you will be working with your development team to drive improvements to the VALORANT workflow. In addition, you will be working with all disciplines to drive holistic quality ownership, as well as...
-
Team Lead Quality Engineering | Sydney, Au
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitTeam Lead Quality Engineering Reserve Bank of Australia Sydney, Australia Team Lead Quality Engineering Reserve Bank of Australia Sydney, Australia Team Lead - Quality EngineeringYour teamAs part of Information Technology (IT) department in Reserve Bank of Australia, you will lead a collaborative team of Test Automation analysts & leads actively working...
-
Senior Qa Engineer
vor 1 Monat
Sydney, Österreich Tampa Gardens Senior Living VollzeitSat Aug 17 2024 POSTED June 18, 2024 Sydney , Australia On-Site Full TimeAbout the positionAs a Senior QA Engineer on the Foundations team within VALORANT, you will be working with your development team to drive improvements to the VALORANT workflow.In addition, you will be working with all disciplines to drive holistic quality ownership, as well as...
-
Senior Qa Engineer
vor 2 Monaten
Sydney, Österreich Tampa Gardens Senior Living VollzeitSat Aug 17 2024 POSTED June 18, 2024 Sydney , Australia On-Site Full TimeAbout the positionAs a Senior QA Engineer on the Foundations team within VALORANT, you will be working with your development team to drive improvements to the VALORANT workflow. In addition, you will be working with all disciplines to drive holistic quality ownership, as well as...
