Service Desk Team Leader
vor 1 Tag
Service Desk Team Leader Sydney based, permanent role Start as soon as possible We are seeking a dedicated and experienced Service Desk Lead to join our client's infrastructure division.
This role is hands-on and involves mentoring and guiding a team of Level 1 Engineers, handling high-level escalations, and maintaining targets are met.
The ideal candidate will have a strong background in Microsoft technologies, including 365, Azure AD, and Azure, as well as experience in user management, networking, and PC hardware support.
Key Responsibilities: Handle high-level escalations from the Level 1 team, resolving complex technical issues that require advanced knowledge and expertise.
Ensure that escalated issues are addressed promptly and effectively.Provide technical support to end users via ticketing system, phone and video, addressing a wide range of issues related to Microsoft 365, Azure AD, Azure, networking, PC hardware, and more.Provide mentorship and guidance to a team of Level 1 Engineers, helping them develop their technical skills and improve their performance.
This includes offering advice, sharing best practices, and providing constructive feedback.Ensure that all service level agreements are met, including responding to end user requests within a timely manner.
Monitor and track SLA performance, and take corrective actions when necessary to meet targets.Required Experience: Minimum of 2+ years in a similar role.Strong experience troubleshooting issues across 365, Azure AD, and Azure.Experience in user management, networking, and hardware support.Service-driven mindset with excellent communication skills.If you are interested in the role, please apply
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