Pa2024Sjponq402 - Contact Centre Officer
Vor 2 Tagen
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description Global Investor and Distribution Solutions (GIDS) is the business unit offering this role.
GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.
Get To Know The Team : Join our amazing team, striving to exceed client expectations with every interaction.
As a Contact Centre Officer, you will be responsible for handling incoming and outgoing customer communications via phone, email, chat, etc.
You will answer and respond to general advice enquiries, customer complaints, and follow-ups, and aim for first-call resolution.
The role requires you to engage with potentially vulnerable members and recognise and understand the unique needs and value of different customers and customer segments.
You will also enjoy a flexible hybrid working model and a business casual dress code.
What You Will Get To Do : Learn about our products and services and effectively communicate this information to customers.Build strong working relationships with internal stakeholders, team members, and other operational staff.Answer and respond to general advice enquiries and proactively capture feedback and data obtained during the interactions.Demonstrate a high level of problem-solving ability through strong knowledge and understanding of the superannuation industry and relevant legislation to identify complex business situations and recommend appropriate solutions where required.Timely response to all correspondence from clients.Responsible for proactive telephone contact with customers in line with approved outbound campaigns.Complete administrative and ad hoc duties as allocated to support the efficient operation of the business.Identify continuous improvement initiatives and proactively contribute to a best-in-class business culture.Assist clients and beneficiaries in a time of need with empathy and in a professional manner.Achievement of KPIs, SLAs, and targets.Attend to member enquiries as they occur by accurately identifying the nature of the enquiry and responding in a timely and professional manner.Participate in training and upskilling to build knowledge and skills within yourself and the team.Be an active team player and contribute positively and collaboratively to the success of shared team goals.Answer ad-hoc agent/team enquiries via phone/chat while also handling escalations.Ad hoc specialised project support.Ensure our integrity is maintained and risk exposure minimised by adhering to policies and procedures.Maintain a positive attitude and commitment to working in a hybrid working environment.Must be willing to work onsite with a minimum of two days per week with initial training onsite 5 days per week.Working hours are 11:30am to 8pm (12:30pm - 9pm during daylight savings - Penalty rates after 7pm).SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
#J-18808-Ljbffr
-
Contact Centre Officer
vor 3 Wochen
Melbourne, Österreich Telstra Health Pty VollzeitWe are currently recruiting several Contact Centre Operator roles to provide world-class customer service for participants and healthcare professionals that contact the National Cancer Screening Register.At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing...
-
Contact Centre Officer
vor 3 Wochen
Melbourne, Österreich Telstra-Health VollzeitWe are currently recruiting several Contact Centre Operator roles to provide world class customer service for participants and healthcare professionals that contact the National Cancer Screening Register.At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing...
-
Contact Centre Sales Agent
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitContact Centre Sales Agent - Reservations Team Based in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety.Help us deliver our mission: "To create extraordinary island experiences for our employees, guests,...
-
Pa2025Mfacc5 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Ss&C Technologies VollzeitPA2025MFACC5 - Contact Centre OfficerApply locations Melbourne, Australia time type Full time posted on Posted Yesterday job requisition id R30403As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and...
-
Pa2025Mfacc5 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Ss&C Technologies VollzeitPA2025MFACC5 - Contact Centre OfficerApply locations Melbourne, Australia time type Full time posted on Posted Yesterday job requisition id R30403As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and...
-
Pa2025Mfacc3 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Ss&C Technologies VollzeitPA2025MFACC3 - Contact Centre OfficerApply locations Melbourne, Australia time type Full time posted on Posted Yesterday job requisition id R30402As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and...
-
Pa2025Mfacc3 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Ss&C Technologies VollzeitPA2025MFACC3 - Contact Centre OfficerApply locations Melbourne, Australia time type Full time posted on Posted Yesterday job requisition id R30402As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and...
-
Contact Centre Team Leader
vor 2 Monaten
Melbourne, Österreich Study Select VollzeitHow to Become a Contact Centre Team Leader in Australia: careers in CommunicationsDefinition of a Contact Centre Team LeaderThe role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.This position is designed for individuals who thrive in...
-
Contact Centre Team Leader
vor 1 Monat
Melbourne, Österreich Coursefinder Australia Pty Ltd VollzeitHow to Become a Contact Centre Team Leader: Australian Careers in CommunicationsThe role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.These leaders are responsible for overseeing a team of customer service representatives, ensuring that...
-
Hr Advisor
vor 2 Monaten
Melbourne, Österreich Jet2.Com VollzeitHere at Jet2holidays, we're looking for a HR Advisor to support our Contact Centre area of the business.The role will be based at our Head Office in Leeds and you'll be supporting 1000+ colleagues within our contact centre.Reporting to the HR Business Partner, our HR Advisor will provide generalist HR advice, support and guidance to some of our senior...
-
Fas Contact Centre Officer
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Administration/SecretarialReference: VG/D02411NOVEMBER2024At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place.We...
-
Pa2025Mfacc5 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Careerarc VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Pa2025Mfacc2 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Careerarc VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Pa2025Mfacc3 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Ss&C VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Pa2025Mfacc3 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Careerarc VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Pa2025Mfacc5 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Careerarc VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Pa2025Mfacc2 - Contact Centre Officer
Vor 2 Tagen
Melbourne, Österreich Careerarc VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Contact Centre Manager
vor 2 Monaten
Melbourne, Österreich Suncorp VollzeitTake the next step. Be part of something bigger at Suncorp.Location: Melbourne, Hobart, Adelaide or PerthThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core...
-
Contact Centre Manager
vor 2 Monaten
Melbourne, Österreich Suncorp VollzeitAttractive salary + bonus + great benefitsThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core objectives of Customer Obsession, Performance Edge and Risk...
-
Customer Contact Centre Consultant
vor 3 Monaten
Melbourne, Österreich Regional Express (Rex) VollzeitCustomer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...
