Fas Contact Centre Officer
vor 1 Monat
Organisation: Department of Justice and Community Safety
Occupation: Administration/Secretarial
Reference: VG/D02411NOVEMBER2024
At the Department of Justice and Community Safety, we're looking for people who want to make a difference.
People who take pride in their work.
People who get things done.
People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve.
We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background.
If you think you can do the job and would be a good fit for our department, we'd love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers.
We're proud of the important work we do across Victoria.
Want to be part of it?
Utilise your Administrative expertise to provide support and advice to the Financial Assistance SchemeA Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service for 18 monthsAbout the Business Unit: This is an exciting opportunity to deliver a major new initiative for victims of crime.
The Financial Assistance Scheme (FAS) is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.
The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime.
Established under the Victims of Crime (Financial Assistance Scheme) Act 2022, the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs.
About the Role: Reporting to the FAS Contact Centre Supervisor, you will be responsible for responding to FAS enquiries.
You will communicate with victims and provide responses and referrals in a confidential and sensitive manner.
Some of your duties will include:
Providing information and authoritative advice on the Financial Assistance Scheme, acting as the first point of contact for FAS enquiries by responding to calls and written enquiries from victims and service providers.Providing up-to-date advice on victim financial entitlements and referral pathways to victims of crime.Conveying financial assistance information clearly and accurately, responding to clients, stakeholders, and team members in a professional, sensitive, victim-focused, and culturally safe manner.About You: As our ideal candidate, you will possess:
Experience in the delivery of victim support services or similar services working with people affected by trauma.Experience responding to and communicating with victim/survivors in a sensitive, respectful, and empathetic manner.Commitment to pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.Qualifications/Requirements: A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.How to Apply: Please click the Apply button on this advertisement.
Applications should include a resume and covering letter.
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening.
Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
FOR INTERNAL VPS EMPLOYEES: For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
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