Crm Coordinator

vor 1 Monat

Melbourne, Österreich Tennis Australia Vollzeit

Tennis Australia (TA) is one of the largest sports governing bodies, entertainment and sports rights holders, and media production houses in the Asia-Pacific region.
We are made of passionate and talented people who reimagine each year how we can be better and deliver a more unique and premium experience for player, fans, and consumers.
To help us deliver our plans we are looking for a CRM Coordinator to join our team on a fixed-term basis until March 2025.
Tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in.
Diversity in our Tennis community and our workplace is a strength and a pillar of our sport.
We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.
Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia.
We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
If you need assistance or adjustments to fully participate in the application process, please contact ******.
About the role In this role you will: Oversee the deployment and management of one-to-one customer journeys on the CRM platform, ensuring seamless execution from setup to deployment ( eDM, SMS, web form and other one-to-one messaging) for events and participation campaigns.
Conduct asset and customer journey testing for optimal performance and user experience Provide hands-on support for Microsoft Dynamics CRM, troubleshooting front end issues with internal stakeholders Assist business units with queries and guidance to enhance CRM usage Coordinate with internal teams to track campaign progress and ensure timely task completion, maintaining accurate project documentation Drive end-to-end implementation of CRM campaigns, from setup and design to deployment and optimisation Collaborate with the wider CRM team to achieve collective goals and enhance CRM capabilities Ensure the accuracy and integrity of customer profiles using best practices to enhance CRM strategies and personalised engagement Develop clear asset briefs and utilise strong organisational skills to manage multiple projects and ensure timely delivery About you To be successful in this role you will: Tertiary qualification in Business, Marketing, IT, or related field Proven experience in CRM coordination and project management Certification or Experience in Microsoft Dynamics CRM or similar platforms (highly regarded) Experience with working with Tech teams (highly regarded) Excellent communication and interpersonal skills for cross-team collaboration and stakeholder management Hold (or be willing to obtain) a current Police Check and Working with Children Check Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia What's in it for you?
Career development with a range of formal education and on the job training opportunities Tickets to the Australian Open Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas Monthly health & wellbeing activities through our Serving Your Health program Onsite gym & tennis facilities Flexible working practices Free car parking Salary packaging A range of discounts from our sponsorship partners To Apply If you think you're up to the challenge, we'd love to hear from you
For more information and a copy of the position description, please click here.
Please submit your resume and cover letter via our online application system.
Please note, only applications submitted through our system will be considered.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people.
It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow.
There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

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