Customer Success Manager

vor 2 Wochen

Adelaide, Österreich Amplified Intelligence Vollzeit

Amplified Intelligence is a cutting-edge SaaS business changing the way media is valued and measured.
Founded in 2017, Amplified Intelligence supports global customers from our South Australian head office, and has team members located across the country as well as a presence in both London and New York.
With a startup mentality, it means in this business our roles are often broad in scope but we value specialists and subject matter experts.
Not only that, we care about your career and personal growth.
You will have the opportunity to upskill and continue your learning journey by rubbing shoulders with experienced business leaders and through collaboration with our incredible development teams.
We are seeking a passionate and results-driven Customer Success Manager to join our team.
In this unique hybrid role, you will be an undisputed product specialist and a motivated sales contributor who gets stuff done.
And most important of all, we are looking for someone who can help drive our customers forward in their media and marketing strategies, empowering them with the insights and product experiences that allow them to best use attention metrics to better how they do business.
Key Responsibilities:Sales Contributor: Inbound SaaS

Service inbound customer leads from our various marketing channels
Respond to inbound product requests, provide timely information to potential customers
Conduct product demonstrations and presentations to showcase the value and capabilities of our software.
Maintain accurate and up-to-date records of sales activities, client interactions, and pipeline opportunities using our CRM system.
Skillfully negotiate terms and contracts with clients, addressing their unique needs and requirements.
Recognise opportunities for upsell/cross-sell within evolving deals
Close sales deals, ensuring all necessary documentation and agreements are in place.
Customer Success (Enterprise & SaaS)For our existing customer base, your primary responsibility will be to understand their needs, demonstrate the value of our SaaS products and Managed Services, and ensure their success through effective onboarding, training, and ongoing support.
1.
Client Engagement:

Proactively engage with prospective and existing clients to understand their business goals, challenges, and requirements.
Conduct product demonstrations and presentations to showcase the capabilities and benefits of our SaaS solutions.
Deeply understand the customers workflows and strategies, to showcase how our products and methodologies help them level-up
Collaborate with the sales team to support pre-sales activities and help clients make informed decisions.
2.
Onboarding and Training:

Lead the onboarding process for new clients, ensuring a smooth transition into using our software.
Develop and deliver training sessions, webinars, and documentation to educate clients on product features and best practices.
Monitor client progress and provide guidance to ensure they are maximizing the value of our products.
3.
Relationship Management:

Build and maintain strong, long-term relationships with clients, acting as their trusted advisor.
Understand client objectives and help them create strategic plans to achieve their goals using our software.
Regularly check in with clients to gather feedback, address concerns, and provide exceptional customer support.
4.
Customer Retention and Expansion:

Work with sales agents to identify opportunities for upselling or cross-selling additional products or services to existing clients.
Align with the sales team to renew client contracts and prevent churn.
Collaborate with the product development team to relay client feedback and contribute to product improvement.
Qualifications:

Bachelor's degree in media, marketing or related field (preferred).
Proven experience in customer success, inbound sales, or a related role ideally within the advertising industry.
Broad understanding of marketing and/or media landscape
Strong communication and presentation skills.
Excellent problem-solving and interpersonal skills.
Technical aptitude and the ability to quickly learn and understand SaaS products.
Proficiency in CRM software and customer support tools.
A customer-centric mindset and a passion for helping clients succeed.

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