Customer Service Manager
vor 1 Woche
What is the job about? The CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.
You will also be responsible for setting department goals, tracking performance and conducting regular reviews to optimize the pre-sales to cash processes and ensure on time response to both customer enquiries and the Grundfos external sales team.
Basic spare part enquiries, service offering and replacement pumps will be part of the scope in Frontline.
It is also expected that the CSSC customer service manager focuses on the development of each individual team member contributing to team effectiveness.
Your Main Responsibilities Supervision: Provide day-to-day supervision and direction to the CSSC DBS team and ensure the team meets assignment deadlines and response time expectations for both internal and external customers.Responsible for ensuring accurate and detailed information is being captured by direct reports in local systems.Primary responsibility to manage and coordinate the work allocation and prioritize across the business using relevant tools.Run daily, weekly, and monthly reports to assess customer experience metrics, sales performance, and process KPIs using the Grundfos dashboards.
Identify any leading indicators for swift improvement.Assess the skills (people, processes, and tools) of the team periodically and propose development or training needs.Provide mentorship and knowledge sharing to team members, where applicable, and coach them to find resolutions. Process Execution and Improvement: Working supervisor within their department; provide customer assistance and support in coordination with their direct reports.Ensure basic business foundations are in place, such as quality master data and process standardization with minimal localization.Conduct meetings to review team performance.
Establish an activity plan for areas of improvement.
Ensure these activities are implemented and evaluate the change impact over a period of time to ensure desired results are obtained.Ensure effective collaboration with the sales department in working on project tenders and technical support.Liaise with cross-functional teams and management to support and implement sales growth or process improvement strategies.Coordinate and cooperate with other CSSC Leaders to share best business practices to ensure common alignment of processes inside the focused market.Use customer and employee feedback to generate ideas to increase customer and employee engagement, and process improvement.Engage in monthly meetings with the team to report on progress.Ensure effective usage and promotion of Grundfos digital tools to enhance service and simplicity for both customers and employees.Any other relevant activities as requested. Your background: Bachelor's degree with 5+ years of relevant experience from an international company working in a similar role in customer services development & management.Sound business understanding.Experience in people management.Experience in SAP CRM and Business Warehouse.Data analytical skills and report writing skills. What's in it for you? Development opportunities in an international environment.People and value-focused organizational culture.Social, team, and sports events.Training opportunities. Do you want to learn more? If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.
We look forward to hearing from you.
#J-18808-Ljbffr
-
Customer Service Manager
vor 1 Woche
Adelaide, Österreich This Is An It Support Group VollzeitWhat is the job about?The CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.You will also be responsible for setting department goals, tracking performance and conducting regular reviews to optimize the...
-
Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Bgis VollzeitStarting in January 2025!! Customer Services Operator - AdelaideBGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you'll be responsible for supporting...
-
Customer Service Administrator
Vor 3 Tagen
Adelaide, Österreich Davies Stewart VollzeitAbout the Role: Davies Stewart are partnering with Dovetail Bedford to recruit a Customer Service Administrator.The Customer Service Administrator plays a crucial role in ensuring smooth operations within the organisation.This position combines efficient administration support for the sales team with exceptional customer service for both internal and...
-
Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Bgis VollzeitStarting in January 2025!!Customer Services Operator - AdelaideBGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide.This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service.As a Customer Services Operator, you'll be responsible for supporting our...
-
Cssc Customer Service Manager Dbs
vor 3 Wochen
Adelaide, Österreich Grundfos Holding AS VollzeitWhat is the job about?The CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience. You will also be responsible for setting department goals, tracking performance, and conducting regular reviews to optimize the...
-
Cssc Customer Service Manager Dbs
vor 3 Wochen
Adelaide, Österreich Grundfos Holding AS VollzeitWhat is the job about? The CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.You will also be responsible for setting department goals, tracking performance, and conducting regular reviews to optimize the...
-
Customer Service Specialist
Vor 2 Tagen
Adelaide, Österreich Davies Stewart VollzeitAbout the Role: Davies Stewart is thrilled to partner with a trusted client in the role of Customer Service Specialist.You will report directly to the Aftermarket Value Stream Manager, ensuring efficient administration and exceptional support.So, if you have a passion for customer service and excel at building strong relationships we would love to hear from...
-
Cssc Customer Service Manager Dbs
vor 3 Wochen
Adelaide, Österreich Grundfos Gmbh VollzeitThe CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.You will also be responsible for setting department goals, tracking performance and conducting regular reviews to optimize the pre-sales to cash...
-
Cssc Customer Service Manager Dbs
vor 2 Wochen
Adelaide, Österreich Lhr VollzeitThe CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.You will also be responsible for setting department goals, tracking performance and conducting regular reviews to optimize the pre-sales to cash...
-
Customer Service Consultant
vor 4 Wochen
Adelaide, Österreich A.P. Eagers Limited VollzeitFull time Eagers Automotive - the number one oldest listed automotive retail group in Australia.We have more than 20 dealerships in South Australia. We are searching for a talented person to join our Customer Service team on a full time basis working Monday– Friday located at Nailsworth.This is an ideal opportunity for someone who loves making people...
-
Customer Service Agent
vor 4 Wochen
Adelaide, Österreich Boral Limited VollzeitBoral has a lot to offer.As Australia's largest integrated Construction Materials Company, we have career opportunities throughout Australia and across a broad range of disciplines from trade and engineering to manufacturing and logistics as well as a range of corporate functions.We are a company that believes in achieving together.So join our team and build...
-
Customer Service Agent
vor 4 Wochen
Adelaide, Österreich Boral Limited VollzeitBoral has a lot to offer. As Australia's largest integrated Construction Materials Company, we have career opportunities throughout Australia and across a broad range of disciplines from trade and engineering to manufacturing and logistics as well as a range of corporate functions. We are a company that believes in achieving together. So join our team and...
-
Customer Service Officer
Vor 3 Tagen
Adelaide, Österreich The Australian Wine Research Institute VollzeitAffinity Labs (the commercial arm of The Australian Wine Research Institute) provides advanced analytical and consulting services to the food and beverage industry.We offer a comprehensive range of testing services, including chemical and microbiological analysis, plant health diagnostics, sensory assessment, and export certification services for a wide...
-
Bgis | Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Tideri Jobbörse VollzeitStarting in January 2025!!Customer Services Operator - Adelaide BGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide.This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service.As a Customer Services Operator, you'll be responsible for supporting our...
-
Customer Service
vor 1 Monat
Adelaide, Österreich Australian United Retailers Limited VollzeitManagement - Store (Retail & Consumer Products) Discover a fantastic opportunity to work at FoodWorks Burnside, a key player in the Australian grocery retail space, dedicated to providing exceptional customer service and quality products to the community.The FoodWorks Burnside Cashiers Team is looking for a passionate, customer-focused Cashier to join them...
-
Lhr | Cssc Customer Service Manager Dbs
vor 2 Wochen
Adelaide, Österreich Tideri Jobbörse VollzeitThe CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.You will also be responsible for setting department goals, tracking performance and conducting regular reviews to optimize the pre-sales to cash...
-
Customer Service
vor 4 Wochen
Adelaide, Österreich Pioneer Credit Limited VollzeitCustomer Service Representative - Contact CentrePioneer Credit Ltd is seeking a full-time Customer Service Representative for our Contact Centre based in Perth CBD, located in the Palace Tower.This role offers an exciting opportunity to start in 2025, where you will help Australians manage their debt stress.Our comprehensive training program will equip you...
-
Customer Service Officer
vor 1 Monat
Adelaide, Österreich Korvest Ltd VollzeitEzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.Our passion is to provide the highest standards of products, services and value to our...
-
Customer Service Officer
vor 12 Stunden
Adelaide, Österreich Bluescope VollzeitJob Description BlueScope is an Australian-born global success story spanning 15 countries.Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.We're proud of brands, like...
-
Grundfos Gmbh | Cssc Customer Service Manager Dbs
vor 3 Wochen
Adelaide, Österreich Tideri Jobbörse VollzeitThe CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.You will also be responsible for setting department goals, tracking performance and conducting regular reviews to optimize the pre-sales to cash...
