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Night Guest Services Agent
vor 3 Monaten
Front Office & Guest Services (Hospitality & Tourism)
Conveniently located on South Terrace, we offer three unique properties positioned adjacent to one another: The Terrace Hotel Adelaide, HotelMOTEL Adelaide, and Hotel Alba.
Each of these properties is part of EVT Hospitality & Entertainment's Independent Collection .
EVT is a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment, and leisure in Australia & New Zealand.
About the role...
A fantastic opportunity currently exists for a passionate and highly motivated Night Guest Services Agent to work alongside our existing dynamic Front Office Team on a casual basis .
This is an exciting opportunity for a hospitality all-rounder receptionist to join the hotel team.
You will be our guests' first point of contact overnight and manage the night audit reporting process.
This position is great for someone interested in a pathway to accounting/finance or wanting to grow their career and move into a Night Manager / Duty Manager position.
We are after motivated #daymakers with flexibility in availability to work across a 7-day roster including evenings and weekends.
This is a great opportunity for someone looking to get into the industry and build on their experience.
The role in brief...
Be responsible for the reception desk and processing of night audit and nightly reports Assist security with monitoring building security Aid in the operations for the day team to ensure exceptional service is provided around the clock Work the unique night shifts at our hotel from 11pm to 7am Check-in and check-out guests You will have the confidence, patience, and listening skills to assist guest concerns and resolve tasks when presented with challenging situations Reservations and upselling for phone/email queries About you...
An enthusiastic team player Superior communication skills (verbal and written) Experience with a Property Management System, in particular Opera PMS is highly desirable Opportunity for future career development and progression as we grow our business Incredible team member discounts from your first day on the job If this sounds like something for you, please apply along with a cover letter.
We look forward to hearing from you
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Night Guest Service Agent?
Which of the following property management systems (PMS) do you have experience with?
Do you have customer service experience?
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