Border Express Pty | Customer Support Officer
Vor 7 Tagen
Contract/Temp
Border Express currently has an exciting opportunity for a Key Accounts Customer Support Officer to join the team at our Perth Branch on a 16 month contract.
We are looking for a process-focused individual, who is motivated by building teamwork, prompting a culture of respect based on Border Express's core values and continuing to provide outstanding service to our customers.
Duties:
Providing a high level of service and communication to key internal and external stakeholders; Answering phone calls and escalating as appropriate; Actioning email enquiries promptly and responding with professionalism; Proficiently raising queries in the internal system (training will be provided).
Skills and Experience:
Demonstrated ability to assist customers with queries in a timely and efficient manner; Ability to multitask seamlessly between tasks like handling high priority tickets, answering calls and compiling daily/weekly/monthly reports; Excellent telephone manner; Well-developed time management, communication and conflict resolution skills; Initiative, drive and a willingness to be an active member of the team; Strong written, verbal and listening skills are essential; Strong attention to detail; Basic data entry skills.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities.
We work hard to create a safe and inclusive environment for all.
We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development.
As a job applicant, your security is our priority.
When you apply for a job with Border Express, we will never send you an email or SMS asking for banking information or other confidential information, until you have gone through a formal interview process and received a job offer from a Border Express staff member.
Your application will include the following questions:
How many years' experience do you have as a Customer Support Officer?
Do you have customer service experience?
Do you have data entry experience?
Which of the following statements best describes your right to work in Australia?
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