Customer Support Officer

vor 1 Monat

Perth, Österreich Border Express Pty Vollzeit

Contract/TempBorder Express currently has an exciting opportunity for a Key Accounts Customer Support Officer to join the team at our Perth Branch on a 16 month contract.We are looking for a process-focused individual, who is motivated by building teamwork, prompting a culture of respect based on Border Express's core values and continuing to provide outstanding service to our customers.Duties:Providing a high level of service and communication to key internal and external stakeholders;Answering phone calls and escalating as appropriate;Actioning email enquiries promptly and responding with professionalism;Proficiently raising queries in the internal system (training will be provided).Skills and Experience:Demonstrated ability to assist customers with queries in a timely and efficient manner;Ability to multitask seamlessly between tasks like handling high priority tickets, answering calls and compiling daily/weekly/monthly reports;Excellent telephone manner;Well-developed time management, communication and conflict resolution skills;Initiative, drive and a willingness to be an active member of the team;Strong written, verbal and listening skills are essential;Strong attention to detail;Basic data entry skills.We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities.We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development.As a job applicant, your security is our priority.When you apply for a job with Border Express, we will never send you an email or SMS asking for banking information or other confidential information, until you have gone through a formal interview process and received a job offer from a Border Express staff member.Your application will include the following questions:How many years' experience do you have as a Customer Support Officer?Do you have customer service experience?Do you have data entry experience?Which of the following statements best describes your right to work in Australia?
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