Retail Manager
Vor 6 Tagen
Company Profile Kingtex International has been operating in Australia since 1997.
We have our own manufacturing plant in China and pride ourselves on selling great quality products at a competitive price.
We specialize in plain dyed Sheets & Quilt Cover Sets as well as Towels, Bathrobes, Electric Blankets, Quilts, Mattress & Pillow Protectors, Mattress Toppers, a variety of Cushions, Pillows & Comforter sets, and Blankets.
We have also just recently introduced our new giftware range.
About the role We are seeking a dynamic and experienced Retail Manager who is a passionate individual to oversee the seamless daily operation of both our in-store and online retail businesses.
As a key play in our team, you will be responsible for streamlining operations, enhancing customer interactions, and driving sales growth for our diverse range of premium home textile products.
If you are ready to join our team and make an impact and grow with a leading brand in the home textile industry, we'd love to hear from you. Please send your resume to ****** and take the next step in your career.
Main Responsibilities l Make overall sales targets for both in-store and online channels, drive sales strategies and offer promotions aligned with customer demand.
l Oversee customer service quality across both platforms, ensure a seamless, positive shopping experience for customers whether in-store or online.
l Coordinate stock levels across both retail environments to ensure optimal product availability, proper stock rotation, and minimal overstock or stockouts.
l Lead, train and motivate the in-store and online retail teams to ensure that they are knowledgeable about the product offerings and equipped to provide excellent customer service.
l Ensure smooth day-to-day operations, including managing the online order fulfillment process, coordinating with logistics for timely deliveries, and maintaining in-store organization.
l Monitor sales data, customer feedback, and market trends to provide insights that help improve product offerings, pricing, and overall customer satisfaction.
l Ensure that the in-store and online retail strategies are aligned, promote a consistent brand message, and drive integrated sales initiatives across both platforms.
l Develop long-term strategies for sales growth and market positioning across retail channels.
Experience & Skills l Min. 10 years of proven experience as a Retail Manager with proven track record in retail operation and management.
l Excellent written and verbal communication skill in both English and Mandarin is preferred.
l Strong leadership and communication skills, with the ability to motivate and guide a team.
l A results-driven approach with a passion for driving sales and exceeding targets.
l Solid understanding of online retail platforms and e-commerce operations.
l Excellent problem-solving abilities and attention to detail.
l A customer-centric mindset and a deep understanding of customer needs and expectations.
l Diploma or higher qualification in business management, retail management or relevant fields.
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