Service Desk Analyst
vor 1 Tag
time left to apply End Date: February 6, 2025 (26 days left to apply)
job requisition id JR140105
Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.
We are committed to providing compassionate and innovative care, enabling hope for those we serve.
We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent's Health Australia.
Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
With a true passion for customer service, you will be committed to providing high quality technical support across all areas of the organisation.
This is a Permanent Full-Time position based from any of our Group Head Offices in Melbourne, Sydney or Brisbane.
Hybrid work model in this role is encouraged.
Key responsibilities of the role: Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective mannerDiagnose and troubleshoot hardware, software, and network issues, and guide users through resolution stepsLiaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articlesAssist and advise users on appropriate action and educate or coach where necessaryInstall software on user's device remotely and perform any basic administration tasks such as password resets, account creations etc.Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfactionManage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframeCreate and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needsThings that work for us: Tertiary qualification with some experience in Information Technology or qualified by experience in this fieldExcellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detailStrong technical proficiency in Windows operating systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshootingDemonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management toolsKnowledge or experience within the healthcare or similar large scale, complex environmentITIL v4 Certification – desirableAbility to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously while maintaining attention to detail in a high pressure environmentProven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the roleThings that work for you: Ability to visibly see your impact on the business and its serviceCompetitive salary packaging optionsDiscounted private health insuranceEmployee Assistance Program for staff and their familiesAccess to the Fitness Passport (FP)Why become part of St Vincent's Health Australia? Because there is so much heart here.
Everywhere you go.
You'll see and feel it across St Vincent's.
At St Vincent's we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent's family – better and fairer care, always.
Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit about-us/reconciliation
This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19.
Successful applicants must meet these vaccination requirements.
Interested?
Apply today and please note - we will be progressing applications throughout the advertising period. Contact Details:Alexis Peters
Alternate Contact:Ashwani Sharma
Closing Date:5 February 2025 11:59pm
Reconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit about-us/reconciliation or get in contact at View Reconciliation Action Plan
Code of Conduct:View Code of Conduct
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