Service Desk Analyst
vor 1 Tag
time left to apply End Date: February 6, 2025 (24 days left to apply)
job requisition id JR140105
Job Description:
Respectfully - No Recruitment Agencies Please.
We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.
We are committed to providing compassionate and innovative care, enabling hope for those we serve.
We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent's Health Australia.
Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
With a true passion for customer service, you will be committed to providing high quality technical support across all areas of the organisation.
This is a Permanent Full-Time position based from any of our Group Head Offices in Melbourne, Sydney or Brisbane.
Hybrid work model in this role is encouraged.
Key responsibilities of the role:
Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner
Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
Assist and advise users on appropriate action and educate or coach where necessary
Install software on user's device remotely and perform any basic administration tasks such as password resets, account creations etc.
Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintain customer satisfaction
Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe
Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs
Things that work for us:
Tertiary qualification with some experience in Information Technology or qualified by experience in this field
Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
Strong technical proficiency in Windows operating systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
Knowledge or experience within the healthcare or similar large scale, complex environment
ITIL v4 Certification – desirable
Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role
Things that work for you:
Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)
Why become part of St Vincent's Health Australia?
Because there is so much heart here.
Everywhere you go, you'll see and feel it across St Vincent's.
At St Vincent's we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent's family – better and fairer care, always.
Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit here.
This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19.
Successful applicants must meet these vaccination requirements.
Interested?
Apply today and please note - we will be progressing applications throughout the advertising period.
Contact Details:
Alexis Peters
Alternate Contact:
Ashwani Sharma
Closing Date:
5 February 2025 11:59pm
Code of Conduct:
View Code of Conduct
Set up Job Alerts to see future opportunities that interest you.
New users can click Create Account from the Sign-in screen.
Become a healthcare superhero
About Us
St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857.
Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.
Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do.
From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.
The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.
#J-18808-Ljbffr
-
Service Desk Analyst
Vor 2 Tagen
Melbourne, Österreich Fujitsu VollzeitService Desk Analyst Melbourne location We Are Fujitsu We use technology to make happier lives.We are a global leader in technology and business solutions that transform organizations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the...
-
Service Desk Analyst
vor 1 Tag
Melbourne, Österreich Fujitsu VollzeitService Desk Analyst Melbourne location We Are Fujitsu We use technology to make happier lives.We are a global leader in technology and business solutions that transform organizations and the world around us.About the role The purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part of a Service Desk service to...
-
Service Desk Analyst
Vor 2 Tagen
Melbourne, Österreich Fujitsu VollzeitService Desk AnalystMelbourne locationWe Are FujitsuWe use technology to make happier lives.We are a global leader in technology and business solutions that transform organizations and the world around us.About the roleThe purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsu...
-
It Service Desk Analyst
Vor 2 Tagen
Melbourne, Österreich Yooralla VollzeitIT Service Desk Analyst Location: Melbourne CBD?? ? ? ? ? ? ? Vacancy Type: Permanent, full-time?? ?? Job reference: 494641 ?? Salary Offered: $ 78,731.07 +Super +Salary Packaging Are you ready to bring your exceptional IT expertise to a role where customer focus and innovation meet?Join Yooralla's dynamic IT Operations and Support team and make...
-
Service Desk Analyst Application Support
Vor 6 Tagen
Melbourne, Österreich Thomax Technology VollzeitService Desk Analyst Application Support (Remote)Service Desk Analyst Application Support | THOMAX TECHNOLOGY | Australia The Company Thomax is a leading developer of cloud software for logistics clients both within Australia and internationally, with our technology powering millions of parcel movements annually across a wide range of sectors and...
-
Service Desk Analyst
vor 2 Monaten
Melbourne, Österreich Centorrino Technologies VollzeitJoin Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping...
-
Service Desk Analyst
vor 3 Stunden
Melbourne, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: February 6, 2025 (26 days left to apply)job requisition id JR140105Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 1 Tag
Melbourne, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: February 6, 2025 (26 days left to apply)job requisition id JR140105Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 1 Tag
Melbourne, Österreich St Vincent's Health Australia Vollzeittime left to apply End Date: February 6, 2025 (26 days left to apply)job requisition id JR140105Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to...
-
Service Desk Analyst
Vor 2 Tagen
Melbourne, Österreich St Vincent's Health Australia Vollzeittime left to apply End Date: February 6, 2025 (26 days left to apply)job requisition id JR140105Job Description:Respectfully - No Recruitment Agencies Please.We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 1 Tag
Melbourne, Österreich St Vincent's Health Australia Vollzeittime left to apply End Date: February 6, 2025 (26 days left to apply)job requisition id JR140105Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 1 Tag
Melbourne, Österreich St Vincent's Health Australia Vollzeittime left to apply End Date: February 6, 2025 (26 days left to apply) job requisition id JR140105 Job Description: Respectfully - No Recruitment Agencies Please.We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 2 Stunden
Melbourne, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: February 6, 2025 (24 days left to apply)job requisition id JR140105Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Deal Desk Analyst
vor 1 Woche
Melbourne, Österreich Darktrace VollzeitDarktrace's Deal Desk team sits within our Revenue Operations organization and serves as deal advisors to the Sales organization.Our mission is to inspire and influence better strategic decisions while ensuring compliance, efficiency, and scalability.As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to...
-
Deal Desk Analyst
Vor 7 Tagen
Melbourne, Österreich Darktrace VollzeitDarktrace's Deal Desk team sits within our Revenue Operations organization and serves as deal advisors to the Sales organization.Our mission is to inspire and influence better strategic decisions while ensuring compliance, efficiency, and scalability.As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to...
-
Deal Desk Analyst
Vor 7 Tagen
Melbourne, Österreich Darktrace VollzeitThis is a Deal Desk Analyst role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and...
-
Deal Desk Analyst
vor 1 Monat
Melbourne, Österreich Darktrace VollzeitThis is a Deal Desk Analyst role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐Darktrace’s Deal Desk team sits within our Revenue Operations organization and serves as deal...
-
Deal Desk Analyst
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitDarktrace's Deal Desk team sits within our Revenue Operations organization and serves as deal advisors to the Sales organization.Our mission is to inspire and influence better strategic decisions while ensuring compliance, efficiency, and scalability.As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to...
-
Deal Desk Analyst
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitDarktrace's Deal Desk team sits within our Revenue Operations organization and serves as deal advisors to the Sales organization.Our mission is to inspire and influence better strategic decisions while ensuring compliance, efficiency, and scalability.As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to...
-
Deal Desk Analyst
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitDarktrace's Deal Desk team sits within our Revenue Operations organization and serves as deal advisors to the Sales organization. Our mission is to inspire and influence better strategic decisions while ensuring compliance, efficiency, and scalability.As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to...
