Customer Service Representative
Vor 3 Tagen
Customer Service Representative
Apply locations Australia, Ormeau time type Full time posted on Posted 4 Days Ago job requisition id R10058095
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services.
We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day.
Inbound calls will be relating to product inquiries, status of orders and returns, and quotes.
Another aspect of the role includes outbound calls to customers informing them of the status of their orders or follow up actions.
How will you CONTRIBUTE and GROW?Deal with inbound correspondenceLiaise with ALH states staff to resolve customer enquiriesConduct all activities in accordance with requirements of ALH's Quality Management SystemKey sales orders received via email, online, telephone and direct in a timely accurate and efficient mannerProcess and follow up after call requests via email, telephone and direct in a timely accurate and efficient mannerAre you a MATCH?Passionate about providing exceptional Customer Service and building relationships over the phonePrevious experience in a contact centre desirable but not essential as training will be providedExcellent phone mannerStrong attention to detail and accuracyAdministrative and Sales experience (desirable)Computer literate with the entire Google suiteStrong verbal and written communication skillsA 'can-do' attitude aligned to the continuous improvement of our customer experience strategyIf this sounds like you, we would love to hear from you
This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and growWe offer: Salary + super + employee benefits + free onsite car parking14 weeks paid parental leaveFamily and social activitiesA professional environment with a focus on wellbeingSalary Continuance InsuranceLocal and global opportunitiesHealth and wellbeing initiativesRetail discount programs with over 350 retailersEmployee social eventsOne paid volunteering day each yearLong-term career development opportunities nationally and/or internationally across the Air Liquide GroupAbout Air LiquideA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients.
Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy.
They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About UsA world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Discover what your professional journey at Air Liquide could be here
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