Fairmont Gold Manager
vor 4 Wochen
Company DescriptionFairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downtown Vancouver.
A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.
Join our team and welcome our guests to extraordinary experiences at their home away from home.Job DescriptionFairmont Gold ManagerAs the Fairmont Gold Manager, you will show your leadership and interpersonal strengths to maximize the Fairmont Gold Experience and ensure an exceptional guest journey.What you will be doing:Consistently offer professional, friendly and engaging serviceLead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered toEnsure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses.Identify and develop existing policies and procedures to improve the guest experienceLead the Fairmont Gold team to excellent results on targeted KPI'sTrack and forecast daily, weekly and monthly Fairmont Gold occupancy levelsHandle Fairmont Gold guest concerns and ensure quick resolutionLiaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guestsManage Fairmont Gold Room inventory and inspect rooms prior to arrivalProvide coaching and mentoring sessions for the teamConsistently implement creative & innovative ideas to enhance Fairmont Gold guest experienceConduct regularly scheduled departmental meetingsResponsible for forecasting, scheduling, payroll, purchasing and recruitment for departmentFollow department policies, procedures and service standardsOther duties as assignedQualificationsYour experience and skills include:Service focused personality is essential and previous leadership experience requiredPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesAbility to work well under pressure in a fast paced environmentUniversity/College degree in a related discipline is an assetAbility to work flexible and rotating schedule including weekends and holidaysPhysical Aspects of Position:Constant standing and walking throughout shiftOccasional lifting and carrying up to 30 lbsVisa Requirements: Must be legally eligible to work in Canada.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Discover the life that awaits you at Accor.Do what you love, care for the world, dare to challenge the status quo
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