Ict Support Specialist
Vor 7 Tagen
Location: Murarrie, Brisbane - QueenslandEmployment Type: Permanent – Full TimeWith 16,500 Goodstart team members across nearly 700 centres nurturing 70,000 children, we're Australia's largest provider of early learning and care.
As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families.
Our vision is for Australia's children to have the best possible start in life.Purpose: For children to have the learning, development, and wellbeing outcomes they need for school and life, delivered with our 4 guiding principles:Children are central to everything we do;Families are our primary partners;Our people make the difference;Being a valued part of each community.Safety and Reconciliation are present in who we are and what we do.
Our safety commitment is a shared understanding that safety starts with each of us – it is more than that; being safe is who we are and what we do.ICT Centre Support Specialist is a critical role as it's the primary escalation point for ICT's support staff and is responsible for supporting customers that use Goodstart's IT systems.
In addition, they perform diagnosis and fault resolution on tickets of work raised by centres, CSO teams, and from automated workflows.The ICT Support Specialist provides technical support, manages technical escalation from the Centre Support Partners, creates and maintains support documentation, maintains hardware and software assets, and participates in projects as required.Your Impact:Support, configure and administer IT services and technologies with a focus on automation utilizing Powershell scripting or other relevant solutions, potentially including – but not limited to:PureCloud and other cloud-based telephony solutionsVoice (VOIP) and mobile data solutionsMobile and remote computing (Windows 10, IOS, Android, Meraki MDM)Cloud-based systems such as Azure & Office 365Systems Centre Configuration Manager and Endpoint ProtectionWhat Goodstart can offer you:Work for a company that aspires to be globally recognized for early years practice and learning outcomes.Significant investment in your growth and development with support, tools, training, and experiences that will enhance the progress and outcomes for children in their earliest years.A team and work environment where everyone feels a sense of belonging, inclusion, and purpose.Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take-home pay.Access to discounted childcare (up to 15%).Flexible work arrangements to better manage your work and non-work needs.Discounted health care and access to employee wellbeing program with BUPA.Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.Security and stability as Australia's largest provider of early learning and care.You'll bring to the table:Industry certification in at least one of the technologies used by Goodstart.Technical skills with a willingness to learn and grow knowledge.How to apply:Click 'Apply Now' and submit your application.Please apply directly through our website to be considered for this position.We review applications as they are submitted.
We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.Supporting our people and protecting our children:We're an equal opportunity employer that is proud of our inclusive and diverse work environment.
We know that Goodstarters from diverse cultures, backgrounds, and experiences strengthen our teams and help us grow.
We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.Safety is our priority and we will take any action necessary to ensure that all children can feel safe
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