Ict Helpdesk Support

vor 3 Wochen

Brisbane, Österreich Empire Group Vollzeit

We are currently seeking an ICT Helpdesk Support Officer to join our client, a large & complex State Government Department on an initial contract until 30 October 2025.About the RoleAs an ICT Helpdesk Support Officer - Level 1, you'll be the first point of contact for technical support within a large government organisation. You will utilise your IT knowledge and customer service skills to resolve technical issues, educate end-users, and contribute to the efficiency of IT operations.Key ResponsibilitiesProvide first-level technical support by handling incoming requests, logging incidents, and resolving issues where possible.Respond to common IT queries, allocate unresolved calls, and deliver effective solutions promptly.Conduct initial problem assessments and educate end-users to minimise recurring issues.Contribute to and update the department's knowledge base with known errors and resolutions.Liaise with customers and team members to provide timely status updates and feedback.Maintain accurate records of incidents, recommend process improvements, and document updates.Collaborate with the team to develop and implement Service Centre projects.Manage workload effectively, ensuring deadlines are met and client services remain responsive.About YouSkills & Experience:Basic IT knowledge, including Microsoft platforms and Active Directory.Strong troubleshooting and problem-solving abilities.Excellent communication and customer service skills.Ability to work autonomously and as part of a collaborative team.Desirable Attributes:Experience with basic troubleshooting of hardware and software.Familiarity with documentation and knowledge base contribution.
#J-18808-Ljbffr

  • Ict Helpdesk Support

    vor 2 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    We are currently seeking an ICT Helpdesk Support Officer to join our client, a large & complex State Government Department on an initial contract until 30 October 2025.About the Role As an ICT Helpdesk Support Officer - Level 1, you'll be the first point of contact for technical support within a large government organisation.You will utilise your IT...

  • Ict Helpdesk Support

    vor 3 Wochen

    Brisbane, Österreich Michelle Sneesby - Founder and Managing Partner Vollzeit

    We are currently seeking an ICT Helpdesk Support Officer to join our client, a large & complex State Government Department on an initial contract until 30 October 2025.About the Role As an ICT Helpdesk Support Officer - Level 1, you'll be the first point of contact for technical support within a large government organisation.You will utilise your IT...

  • Senior Ict Consultant

    vor 2 Monaten

    Brisbane, Österreich Titan Ict Vollzeit

    About us Titan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry.With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Senior Ict Consultant

    vor 2 Monaten

    Brisbane, Österreich Titan ICT Vollzeit

    About usTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Senior Ict Consultant

    vor 1 Monat

    Brisbane, Österreich Titan ICT Vollzeit

    About us Titan ICTis an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Senior Ict Consultant

    vor 2 Monaten

    Brisbane, Österreich Titan ICT Vollzeit

    About usTitan ICTis an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Ict Consultant – Digital Radio

    vor 2 Monaten

    Brisbane, Österreich Titan Ict Vollzeit

    About Us Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services.With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience organic growth.As a result, we are looking for an...

  • Ict Consultant – Digital Radio

    vor 2 Monaten

    Brisbane, Österreich Titan Ict Vollzeit

    About UsTitan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services.With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience organic growth.As a result, we are looking for an...

  • Senior It Helpdesk Analyst

    vor 4 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Help Desk & IT Support (Information & Communication Technology) Full time About the companyWe currently have a live opening for a Senior Helpdesk Analyst to join one of our client sites in Cannon Hill, Brisbane.This nationally recognised & reputable business is currently undertaking a large program of digital transformation.This organisation has competitive...

  • Manager, Ict Programs

    vor 1 Woche

    Brisbane, Österreich This Is An It Support Group Vollzeit

    What you will doIn the Manager role, you will: Advise and support the Director, ICT Branch on major information technologies and information management policies and issues.Contribute to develop a strategic vision and direction for information management through program management of business systems, application development and maintenance.Lead end to end...

  • Senior It Helpdesk Analyst

    vor 4 Wochen

    Brisbane, Österreich Clarke Peters - Recruitment Consultant & Director Vollzeit

    Help Desk & IT Support (Information & Communication Technology)Full timeAbout the companyWe currently have a live opening for a Senior Helpdesk Analyst to join one of our client sites in Cannon Hill, Brisbane. This nationally recognised & reputable business is currently undertaking a large program of digital transformation.This organisation has competitive...

  • Senior It Helpdesk Analyst

    vor 4 Wochen

    Brisbane, Österreich Clarke Peters - Recruitment Consultant & Director Vollzeit

    Help Desk & IT Support (Information & Communication Technology) Full timeAbout the companyWe currently have a live opening for a Senior Helpdesk Analyst to join one of our client sites in Cannon Hill, Brisbane. This nationally recognised & reputable business is currently undertaking a large program of digital transformation.This organisation has competitive...

  • Ict Manager

    vor 4 Wochen

    Brisbane, Österreich The State Of Queensland Vollzeit

    Lead ICT operations, managing service desk support, systems admin, & vendor relations. Drive performance & innovation on a transformative project. The ICT Manager ensures the efficient operation of the ICT department, aligning technology initiatives with business objectives. This role oversees the planning, coordination, and implementation of ICT activities,...

  • Ict Manager

    vor 1 Monat

    Brisbane, Österreich The State Of Queensland Vollzeit

    Lead ICT operations, managing service desk support, systems admin, & vendor relations.Drive performance & innovation on a transformative project.The ICT Manager ensures the efficient operation of the ICT department, aligning technology initiatives with business objectives.This role oversees the planning, coordination, and implementation of ICT activities,...

  • Ict Customer Support Officer

    vor 1 Monat

    Brisbane, Österreich Lawcadia Pty Ltd Vollzeit

    Lawcadia is an award winning end-to-end legal operations platform for in-house lawyers to effectively manage matter intake, matter management, and external counsel management.The platform aims to reduce time spent on lawyer tasks and saves money on external legal engagements.Our commitment to excellence extends to ensuring that our operations adhere to the...

  • Ict Customer Support Officer

    vor 1 Monat

    Brisbane, Österreich Lawcadia Pty Ltd Vollzeit

    Lawcadia is an award winning end-to-end legal operations platform for in-house lawyers to effectively manage matter intake, matter management, and external counsel management.The platform aims to reduce time spent on lawyer tasks and saves money on external legal engagements.Our commitment to excellence extends to ensuring that our operations adhere to the...

  • Ict Manager

    vor 3 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Lead ICT operations, managing service desk support, systems admin, & vendor relations.Drive performance & innovation on a transformative project.The ICT Manager ensures the efficient operation of the ICT department, aligning technology initiatives with business objectives.This role oversees the planning, coordination, and implementation of ICT activities,...

  • Complaints Helpdesk Analyst

    vor 3 Wochen

    Brisbane, Österreich Australia And New Zealand Banking Group Limited Vollzeit

    Job Title: Complaints Helpdesk Analyst - Suncorp Bank Department: SB Strategic Delivery Executive Office Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to...

  • Complaints Helpdesk Analyst

    vor 3 Wochen

    Brisbane, Österreich Australia And New Zealand Banking Group Limited Vollzeit

    Job Title: Complaints Helpdesk Analyst - Suncorp Bank Department: SB Strategic Delivery Executive Office Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to...

  • Complaints Helpdesk Analyst

    vor 3 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Job Title: Complaints Helpdesk Analyst - Suncorp Bank Department: SB Strategic Delivery Executive Office Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to...