Senior It Helpdesk Analyst
vor 4 Wochen
Help Desk & IT Support (Information & Communication Technology) Full time
About the company
We currently have a live opening for a Senior Helpdesk Analyst to join one of our client sites in Cannon Hill, Brisbane. This nationally recognised & reputable business is currently undertaking a large program of digital transformation.
This organisation has competitive salary packaging, is detailed orientated and has flexible working arrangements.
Reporting to the General Manager - IT, the Senior Helpdesk Analyst is responsible for supporting the business use of IT equipment and applications to support other IT team members in IT Operations.
What we are looking for Previous commercial experience working in IT HelpdeskStrong experience working with Microsoft Technology stackStrong experience in Helpdesk operations and SupportExperienced providing support for Business Applications alongside HardwareAbility to understand and document operating platforms as they relate to business use of IT systems & create and maintain operation documentationSupport Laptop fleet - SOE Troubleshooting, development and deploymentProvide support and training to staff in effective use of equipment and provide support for IT infrastructure operationsEnsure IT requests are correctly logged and categorized using tracking tools, and ensure they are actioned in a timely mannerExperienced managing system access including login, passwords and securityPrepare and advise on Monthly reportingWork with external vendors to investigate issues when appropriateAny MS-D365 F&O or CE backend Sys Admin experience highly valued (Creating users, admin permissions, security etc.)Provide excellent levels of customer service and apply effective analytical skills to provide both remote and in-person helpdesk supportBenefits Competitive salary packaging;Inclusive & open working culture;Flexible work arrangements;Great feedback from candidates already placed into this I.T team;Gain D365 application experience or build on your Dynamics project portfolioOffice location is easy to commute to via road & public transport.Please send your resume through to ******, or click the button below to apply
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