Senior Manager, Standards
vor 3 Wochen
Senior Manager, Standards & Governance Westpac Banking Corporation, Sydney, Australia
Permanent, full time Sydney Location Flexible work arrangements How will I help? This role within Customer Excellence reports to the Head of Standards & Governance.
The Standards & Governance team is accountable for ensuring the sustainable embedment of our Customer Complaints, Customer Vulnerability and Deceased Estates Standards across the Group.
In this role, you will provide strategic advisory on our Customer Vulnerability and Deceased Estates Standards, to embed customer centric practices in line with regulatory and community expectations.
Some of your key responsibilities will include: Provide strategic advice on the application and embedment of the Customer Vulnerability and Deceased Estates Standard Lead initiatives to simplify our Group practices and improve the experience of customers experiencing vulnerability, the bereaved and estate representatives Draft Standard settings and supporting tools and resources in a practical and user centric way Design and deliver learning, tools, templates and processes that support the Standard Communicate effectively and build strong stakeholder engagement across the Group Work with 1st and 2nd line risk and compliance teams to ensure the continued appropriateness of our approach to risk management Participate in industry roundtable discussions and industry consultation on regulatory change What do I need? Minimum 5 years of experience in a Risk, Legal or Compliance background Passion for customer experience and driving change Strategic thinking and problem-solving skills, defined as the ability to creatively approach and structure complex and potentially ambiguous issues Strong drafting skills and stakeholder engagement skills Ability to interpret policies and regulatory guidance and exercise thought leadership to drive positive customer outcomes for the Group Deep understanding of the regulatory and policy environment impacting Customer Excellence Understanding of key regulatory bodies and industry associations such as ASIC, APRA, BCCC, AUSTRAC and the ABA How do I apply? Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
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